FYI – GlobeIn Shipping Update

I want to share some positive news on my recent experience with GlobeIn. I was waiting but broke down and ordered from the shop when several Artisan boxes I was coveting became available. I placed 2 orders and they both shipped within a few days and one order has already arrived. Ordered February 28, shipped March 4 and arrived March 11th. My second order was placed March 8 and it shipped the next day, March 9. One of the items in my first order was the Creme box and one of the Ramekins came chipped on the inside. I emailed them late last night and by the time I woke up in the morning the replacement were already ordered on my behalf. . While everyone has different experiences and I can’t claim their shipping issues are fixed for everyone, I had a great experience and am really happen with my boxes. I can’t wait for my next order to arrive.

I cannot believe this company is saying that their order shipping is up-to-date as I still have not received my November box despite communicating twice with the company about the box. This is after they also deactivated my account despite my having a prepaid box left, over-charging me which I discovered by looking at my credit card as they do not provide receipts, and selling me a product that they did not have and refusing to provide a refund. When contacted about the issues, I actually had one customer service rep tell me not to contact them.

This seems to be less of a business and more of a scam; I just wish everyone interested in this company would read reviews by actual consumers rather than subscription websites and avoid GlobeIn.

The absolute incompetence of this company continues to surprise me. And it really shouldn’t by this time. They deactivated my account when I still had 1 box left. By the time they responded to my email (about a week later), the boxes I had my eye on were sold out. I just picked a box I could gift to someone because I want to be done with this company and asking for a refund is useless. That was the January box. I checked my account this morning and it says Unpaid. I paid for that box when I paid for the subscription.

The fact that I now have to wait 2 weeks to hear back from CS about an issue they caused is infuriating. I don’t even understand how it’s possible to have people dedicated to literally answering emails all day be so far behind in… answering emails. That, to me, says everything that needs to be said about how poorly mismanaged this company is.

This company is the pits and the fact that they have the unmitigated gall to announce they are fully caught up is shocking.

Many of these products can be found on other fair trade websites for at or below the cost of Globein. I highly recommend putting in the time of a Google search to find what you want rather than the misery of dealing with Globein.

I’ve been subbed since last July and still am waiting on many add on orders since back to September and my box for January and add ons, so no they are not all caught up on boxes as January’s are supposed to be shipped by the end of the month. I’ve received a few broken or flawed (not useable for safety reasons) and they continue to try to give a credit as they don’t know when they can replace and while their website says they give refunds you have to fight to get one.

I currently received a broken item and waited almost two weeks for a response. They got back again saying they are so backed up they don’t know when they can replace so would I accept a credit. What doesn’t make sense is a credit would still add to my list of orders when they are so backed up that they still owe me 15 items, so how would a credit help my situation? A credit would also mean spending more money if nothing else for shipping and I don’t think you should force a customer to keep shopping and spending when you can’t keep up with existing orders and can’t take care of the ones you have.

I emailed back that if they can’t replace to get a refund and to please look into my back orders as I have not had any update and the last official update was before Christmas. That was two days ago and they haven’t gotten back. Do I have to wait another 2 weeks for a response when I’m currently being “taken care of”?

You can only email customer service too. No phone or chat. Which again they say can take up to 14 days for a response, so there is no real help from this company. They keep pushing sales, but can’t even help existing customers. I have since unsubscribed, but will probably be stuck with them while as I wait for them to ship my past orders over the past six months. Stay away from this company. Items are nice when they are received unbroken after months of waiting, but you can find most elsewhere with faster shipping and better customer service.

Thanks for the update. I have had a good experience with my Globein subscription. The wait was a bit long for my first box but I have been understandig bc of Covid and I think they changed to a new warehouse. I had a subscription with them a couple yrs ago and had no issues cancelling. I;m not sure what these other comments are saying they can’t get a refund for. I’m so excited they are offering a more neutral colour-scheme now for boxes.

Lol. So I just got censored on the Facebook Mavens Page by telling someone “to check MSA.”

Apparently that isn’t “being nice.” Anyone else out there get “muted” by Globe In Mavens.

@MSA apparently Globe In Mavens Community Admin sees me referring other Mavens to MSA as “not being nice.” I might add that is ALL I said: “check MSA.”

Okay, after reading extensively through the complaints (and Globein’s responses) on the Trust Pilot site, I think there is valid circumstantial evidence that this sub might be an intentional scam, a la Ponzi-esque.

The Globein responses keep referencing this move in fulfilment centres as being the main source of lack of shipping. Sure, it makes sense that such a move would delay shipping. But here’s the problem with this: based on a (ridiculously, IMO) detailed response from GI (which I’ll try to copypasta here if it fits), they knew so much about moving fulfillment centres that they HAD to have known that it would essentially shut down their shipping (to be extra cute, they patted themselves on the back for this process only taking four months rather than the “usual” ). And yet they provided no warning to existing subscribers, prior to actually starting this move (like all of the contractual things that happen leading up to) , that SHIPPING WOULD ESSENTIALLY SHUT DOWN DURING THIS TIME. But why? Why not tell existing subbers that hey, we’re growing, yay, please hang in there with us during this time? Maybe offer something extra once the “move” was done? And worse, why are they accepting (shoot, actively trying to recruit) NEW subbers, taking their payments but not warning them at ALL of this hugely disruptive move?

Another troubling aspect, which has been voiced in many complaints, is that they make it nearly impossible to cancel your sub. Cancel function doesn’t work, customer service is not reachable. And many of those who received damaged products never received replacements. In fact, it seems that GI is employing the VERY questionable practice of only offering “credits” to your account, but not having anything you can use them on. Stuff is sold out, but even if it wasn’t, it can’t ship. Basically, they absolutely do not want to refund ANY money they’ve received from anyone. Based on just the sampling I’ve seen, they must have tens of thousands of dollars of customers’ money for products that they haven’t received, and that we are to believe the products are “there”, trapped in a vicious whirlwind of “moving fulfillment centers”. AND they’re happily taking more money from new subbers who have no idea. Here’s my guess: they don’t have most of the products everyone is waiting for.

While it’s not the norm for a Ponzi (cryptocurrency is still the hot venue for it), it still seems to meet basic criteria in that older investors (subbers) do, for awhile, receive their promised ROI (sub boxes and add ons), BUT that is paid for by money GI collects from new investors (subbers). But alas, the person(s) at the top need their money, so they dip their hands in, and eventually the scheme hits a point where enough unhappy original investors make enough of a scene that enough new investors can’t be found, and the company just ups and disappears, taking all of the money for unfulfilled orders with them. Then, down the road, they make a new company name and try the scheme in another way. The fact that one commenter on Trust Pilot found that the GI company address (not fulfillment, but the registered address for the business) is a residence and is associated with previous online businesses. I’m sorry guys, but I think this one is not “a good idea with bad execution”, but a full-on scheme.

I know this is a LONG post but I wanted to add the response from Trust Pilot that I mentioned:

GI CUSTOMER COMMENT: “So terrible! Customer service is rude and combative. Also, you won’t receive your boxes for several months, if ever. I purchased a 6 month subscription, 4 months ago and have received 1 box. No communication as to why. Also, the products in the 1 box were cute and fun but not of quality. Low end flea market quality.”

REPLY FROM GI:
“Nov 16, 2020
Hi Lia,

We’re very, very sorry about this continuous, frustrating delay in your October shipment. You should have received an email from our CEO and Founder, Vlad. If you haven’t seen it, I’ve pasted a copy below which provides information for your shipment and a detailed explanation of what has been going on with our move. Please let us know if you have any further questions and we’ll be happy to help you further:

Dear Customer,

Thank you for sharing your feedback and frustrations about our shipping delays both with the Customer Service Team and in our GlobeIn Mavens Community. I hear you and I know that I’ve let you down not just this month, but for the past several months. For this, I sincerely apologize.

I’m sure you’ve heard from our team that we are moving to a new fulfillment center and I also know you may have grown weary of this explanation. I take responsibility for not having addressed our fulfillment issues and shipping delays sooner.

The process of moving fulfillment centers usually takes 6-12 months and we will have completed our move in just under 3 months because we believe it was urgent and critical to improving our customer’s experience.

There are 12 major steps to the process of moving to a new fulfillment center and we want to assure you that we are nearing the end at steps 10-12. In full transparency, I want to share with you these steps, so you can see how far we’ve come and where we are going.

+ We needed to identify the fulfilment center space requirements to ensure that as we grow we can continue to offer you more products and that there is space within our facility to meet those needs.

+ We needed to locate and vet the best and most efficient providers in our industry to ensure that orders are accurate and not held back by technological limitations.

+ We needed to evaluate our new potential fulfillment center’s packing procedures and performance to ensure orders are packed properly and securely.

+ Patrick, our Director of Fulfillment Operations, needed to visit our new facility to determine how successful our operations will be by witnessing their procedures, speaking with warehouse associates, and evaluating the facilities cleanliness.

+ Once we had gone through this vetting process we needed to choose the center that is best suited for our company, our growth, and that would be able to address our concerns and also the concerns of our customers.

+ Once we made this decision we needed to inform the new fulfillment center that they were our selected partner and sign agreements.

+ We needed to provide our previous fulfillment center 30 days notice that we were moving our operations.

+ We needed to complete inventory analysis to determine what inventory will be transferred to the new partner and determine how many trucks will be required to ship thousands of products and plan accordingly.

+ We needed to ensure that our internal systems were synced and connected to our new partner’s and then test these systems before starting operations and training our staff on how to use these new systems.

+ We are currently transferring our inventory to our new fulfillment center and are about 75% complete.

+ As products are delivered to our partner they are receiving them into their system. Once 100% of the products have been transferred and then received this step will be complete.

+ We are currently packing and shipping orders from our new facility! However, since step 10 and 11 are not 100% complete there are still orders that are delayed.

In some cases we are still waiting to receive items from artisan groups. Some items are still held up in global ports and at US Customs due to Covid. We may continue to see delays across the supply chain due to Covid this year, as rates spike again. Closures are out of our control, but we are doing everything we can to meet your expectations while at the same time, supporting the artisans who make GlobeIn possible. For this reason, and when possible, we may split up your order so that you receive the items in stock without delay.

If you have any other feedback for us, please always feel free to visit https://globein.com/maven-feedback. Our team reviews this feedback together on a monthly basis and discusses how to improve. We always aim to make your experience better and we know that this move, although difficult now, will ultimately make your shipping faster and better in the coming months.

Sincerely yours,
The GlobeIn Team”

I mean these guys are such experts on relocating fulfillment centers, surely they knew well before the contract was signed that it would supposedly shut down their shipping for months…yet they still took your money with no warning about impending delays. That’s rotten.

I’ve had it with this company!

In September I used credit to purchase the beautiful stemless wine glasses. STILL have not received them despite their advertising “FREE” glasses for new members.

Their response to emails are vapid excuses and don’t even attempt to address the problem. 14 days to respond? Seriously?

I’m about two weeks from filing a complaint with my State Attorney General…..

My last two boxes came with the main big item broken into pieces. You have to email them a picture and then weeks later they give you a credit that isn’t enough to buy the item that needs replaced. Quite the scam to get more money out of you…..

I have a broken Bakers dish from Septembers box and am tired of it taking up space here ( still in box how it arrived. Not sure why they cant just follow up with this. i want to be done with them so requested a refund for it plus the Add-On that was never sent.

I am part of the FB group and have noticed a lot of complaints about recieving broken items. Hope they improve soon

File a chargeback. That will get their attention, as cards charge vendors a hefty sum when chargebacks are filed. Get your money back, and move on. IF for some reason they respond, they have to prove within 5 days to the credit card company the item is en route.

Thank you for getting an update. I am hopeful that the inquiry will help them understand how frustrating it has been to be waiting.

Unfortunately, I do not think this statement is accurate. I am waiting for Artisan Boxes from December and January after they cancelled my order for November.

They have been evasive and disingenuous to their subscribers. Any inquiries or comments in their Facebook community page that they do not want to see get deleted. Inquiries into customer service take at least two weeks or more for a response only to get a generic non-response.

I want to support the mission and all the good they do, but it is very difficult.

Globe is is a total 💩 show! They still owe me boxes from September and October. I keep getting told that they will check with the warehouse and get back to me – since effing december. Twice a week I email. AVOID THEM LIKE THE PLAGUE!!!

I am still waiting on add ons from October. I am waiting on a pink batter bowl and I have seen others get i.

Waiting on October add ons. They said one item I’m waiting had shipped but the tracking is dead, created but never picked up for over a month. They said they would check on it but no updates from them.

It’s really awesome that you reached out of behalf of the readers! Is there any chance you could also reach out Oui Please on our behalf as well? I only signed up after learning about them through this site’s reviews and I’m out nearly $500 that it’s too late to do a chargeback over as it’s been well over a year. It’d be great you y’all could help us out! Please and thank you.

Please read trust pilot (score 1.7/5 -bad) and BBB reviews (score F) before subscribing. They are full of empty promises. Highly recommend steering clear of Globein.

They are not caught up. I still have not received my December or January subscription box. Nor have I received a replacement for an item that was damaged during shipping although I received an e-mail reading it was shipping soon over a month ago.

Also, it is taking them over 2 weeks to reply to e-mails.

I do NOT recommend this subscription box. I love most of the items, but they have a poor business model.

Out if curiosity, what made you decide to restart reviewing boxes and stop spoilers and coupons? I think reviews also can entice subscribers. I’m not sure I also think that they won’t make sure to ship your box but not others.

I am really appreciative of this article, and MSA’s choice to stop posting spoilers for now.

I just got a label for my Jan box after bugging them about it quite awhile ago. Let’s see when it moves. This was the end of my sub w them.

I’m still waiting for my January box so I can speak to how not ‘caught up’ they actually are.

The only news here is that MSA squeezed an update out of them. An update that they should have had the professionalism and decency to generate unbidden. Thank you Mallory and the team! As for the claims in the update, we’ll believe the talk when we see the walk.

I would not necessarily trust their updates. They made us a lot of false promise over the past few months as to when boxes would be shipped, and the boxes were still delayed past the times they said they would be shipped. Additionally, I still haven’t received an add-on order from 3 months ago. I would not recommend this box to anyone.