I’m livid with IPSY, their customer service protocols clearly reflect that they do not care if their subscribers are getting their end of the bargain.
I was so excited for my “ultra personalization” and I noticed that my card wasn’t charged. They waited until the night of 3/2 (it wasn’t an issue on my end, and in fact, I signed up for GBP along with Glam Bag and Glam Bag X in January). I wrote them repeatedly to check and see if I’d have the option to at least choose a few things, and I received a dismissive, canned, condescending email about how I shouldn’t worry, because of the quiz I filled out on my beauty profile.
One, that still does not uphold the crumb of choice I was told that I would have when I signed up for the product, and two, they clearly did not listen to me or pay an ounce of attention to my answers because they loaded my bag with cheap products I wouldn’t use if I crashed and hit rock bottom (pharmaceutical grade skincare? No thanks, I live indoors). They have be that Gd-awful Purlisse BB cream in the lightest shade that should have been titled, “Becky went outdoors one time” because even if I wanted to lower my standards and try it out, which I probably would because that’s why I signed up for a subscription box in the first place… it’s way too light for my olive skin. If it were one item of three IPSY chose, allowing me to pick only two out of X amount of choices, I’d suck it up and cross my fingers for next month. Part of a subscription box is being surprised for better or for worse, and also, breaking stigmas and old beliefs that we have that might be holding us back. But my messages were blown off, I was not given a straight answer— they did offer me 600 points, to which I said I don’t need extra things, I just want their end of the bargain to be upheld. They told me, in polite terms, that it’s too bad and that they were unwilling to transfer me to someone who can help after I communicated that I totally understand they are probably trying their very best with the limitations we have in such positions. I’ve been on that end of things in a different field, and it’s not like I took it personally. The fact that I know it’s not personal but a systemic failure on their part, is why I cancelled my three subscription options, and my mother left in solidarity, because as silly as this is to me… I was really looking forward to trying some new things, preferably in shades I asked for, shades that match people with my skin tone, and the common respect of sending me LITERALLY ANYTHING ELSE than face wash, since I explicitly don’t want to receive it as I get most of my skincare (save serums, eye creams, masks, and some moisturizers, which I’m happy to try on subscriptions).
I’m going to miss having something so small and superficial to know as a hobby, but I’d rather throw both new and canonical products into a hat and draw five brands to pay full price, than to support such a company.
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