KiwiCo Pricing Update: What You Need to Know

I had a renewed subscription and was charged the higher new price. You say that if we had an old subscription and it was auto-renewed we should be charged the old price. That’s what I thought would make sense too and called customer service, but they said “NO” prices went up. How do you know we should be charged the old price, do you see that anywhere on the site so I can bring this up to customer service? Thanks beforehand.

In April of this year I got a Kiwi and a Koala 12-month subscription for $319.90 out the door (4 months free, April Fools Promo). Today, I try to renew those two subscriptions for another 12 months using the 4 months free Black Friday Promo and my total is $358.80.

Why am I seeing a 12% increase over the price I paid in April? How are the same products with the same discounts coming up ~$40 more if I’m being billed at the rate I signed up at?

I realize this site isn’t run by KiwiCo (I think) so I’ll be reaching out to KiwiCo customer service, however given that it’s a 24-hour flash sale I doubt I’ll receive a response before the sale is over. This post is just a word to the wise, be careful with KiwiCo, check your totals and read the fine print. I have no problem paying what things cost, but I hate a bait-n-switch where I’m told one thing and then delivered something else.

(For technical reference, I’m logging in to kiwico.com, going to “Subscriptions” under “My Account”, clicking “Extend and Save”, clicking “+Add 12 months” , removing the discount automatically applied (which is an even higher rate) , and applying the discount for the 4 months. I am not clicking through the email link)

I mean… its a $6.70 increase for a 12 month sub. And they run sales all the time. If you are paying month by month you are paying a lot more to begin with… To me it is not a big deal.

Bummer. I mean, I understand because the pandemic and inflation are legit. Still, these little $3 price hikes on multiple boxes mean I’m dropping a sub come renewal time. I’ll need to think long and hard if I renew my KiwiCo box after our gift sub is up. Maybe Grandma will buy her another… lol

Suggestion: you should probably write how the price changed- isn’t more expensive, or less? What changed? And by how much? This way it would read much more as an update to your readers. You market yourself as a service to consumers, not as an advertising vehicle for the boxes. I’d recommend considering that when you post these updates. This is wholly unhelpful to me as it’s currently written.

Thanks!