Alltrue Returns With New Ownership

I received an Alltrue box today, I did not order it. Can you help me. I do not want to be charged for something I did not order. Thank you.

Given what this company did previously to the small vendors, I cannot imagine they will be able to get new product from any businesses going forward.

These scammers took over $200 for a year of a subscription back in Nov of last year from me. They delivered 1 box out of 4 and it was weeks late. They never delivered anything else. They Went into alternative bankruptcy and never paid the vendors for their products. They came back and told customers who had attempted to get the money owed to them back since they never received a product or any response from the company or used PayPal to pay that they won’t be getting a refund or any of the subscription boxes they paid for. PayPal will not refund because it’s been more than 6 months, so hundreds, if not thousands, of customers were scammed. They are now re-selling the products those customers paid for that Alltrue stole from small vendors! The “new owners” have connections to the old and the guy who supposedly bought Alltrue ran 2 subscription boxes previously. One shut down because they filed bankruptcy and the other was suspended by the state of California because they didn’t pay taxes. I can’t imagine why anyone would do business with this company. I hope this site won’t support them and only report that they stole from their vendors and customers.

Does anyone have any idea how I can get a refund besides going through my credit card? I tried to dispute the charge but since it’s been over a year since I made the charge they said they can’t help me. I’ve tried to contact Alltrue & all I get is a generic form letter. I think I am still owed 2 boxes. Not even sure how they could refund that. Help!!

Got the Spring box, exactly as ordered. Summer box shipped, expect this coming week. All new items, albeit items I did not choose.

I just looked on the website on saw what was going to be in my summer box. What a big disappointment you would think with all the issues that they would have a good summer box. It’s the pits nothing good just random stuff that i don’t want no hero item. I think it’s time to cancel!!!!

I was just on the Alltrue website and under the membership page it shows my Summer box items. All items were repeats from Spring customization, hydration jug, the scarf, eyeshadow palette, reusable gift wraps etc.

I just received notification that my market order was shipped. I was a member of Alltrue for several years and had 2 subs myself and had gifted one to a friend as well. I filed a charge back with my bank for a market order (refunded), the lock in price for 2 subs (refunded) and the automatic renewal fee (pending investigation) I did send a message to their customer support saying I expected

All right, I was/am a seasonal member who wants to support the no more AllTrue subscription movement. Is there a way for me to cancel my membership?

Although I never got a “We’re back!” email from AllTrue, I just got an email saying that my Spring 2022 box has shipped and will be here by Thursday.

I purchased an annual sub in didn’t receive a single box. I did submit a claim with my credit card and did get a refund, but the weird thing is a few days ago, I got a call from my bank saying they may reverse the refund due to a response from the company. I told my bank that if they reversed the credit, I would close my account of 25 years and take my money elsewhere (not that they probably care). I want nothing to do with this company, ever.

@MSA I truly hope that you will no longer review these boxes or have anything to with Causebox/Alltrue. After the dismal way they have treated the small businesses and a very loyal fan base, I would hope that you will see through the buyout shenanigans

I know I already left a comment on this, but every time I see this post, it either makes me very angry or makes me laugh…..Do they really think there are people out there, that are stupid enough to come back to them, after the money and items they took from us…..I really hope they never get any new subscribers, shame on them for taking advantage on all of us.

Has anyone’s Spring box actually shipped?

I am out the final box on my existing subscription and there is no recourse. The “new” Alltrue is screwing a huge portion of the remaining clientele, and almost none of us is willing to throw good money after bad. It was a lovely concept while it lasted.

No, will absolutely NOT give them another try. Previous owner and new owner operate under very shady, dishonest and disgusting ways. They’re a bunch of despicable and lying thieves!!

Glad you worked out your troubles. I had just decided to continue with Alltrue. i am dropping FFF.

@alltrue For a box that was meant to be altruistic you’ve blown it.

Seems like, even if they had subscribers willing to pay for boxes, no smart vendor would want to work with this company. So shipping delays would return once again

After reading this and the comments. It would seem many of you should contact an attorney to see about a class action suit. Maybe someone can start a facebook group to see just how big this is. I was a part of one of those suits about another sub. It took about 3 years but we all got what we were deserved.

So they took our money, but are not going to ship us boxes…..they took merchandise from suppliers that they are not going to pay them for….and then they are going to take the boxes and merchandise that was literally “stolen” and sell it to new customers….do I have the correct Alltrue? Sought of like robbing Peter to pay Paul….You stole from your annual customers and suppliers to enrich the new owners …you should have just gone bankrupt, it would have matched your morals

Yikes, I don’t know how anyone could trust them again. I guess they’ll have to rely on new customers who don’t know the history. I hope everyone who has been trying to get their money back can do so quickly now.

Per the Terms of Use part of AllTrue’s (AT) website, the new owner is “Retention Brands AT LLC.” Retention Brands (RB) is a company that buys up subscription box companies and takes over, and the original owners get a cut (that info is available on their website). Full disclosure, this next part is information I’ve gathered on social media, I haven’t verified it myself: So basically RB bought up AT for pennies on the dollar since AT was in the pseudo-bankruptcy proceedings. They got all company assets, including its name, subscriber list, and all inventory. The original owners of AT have been retained as “consultants” for RB, so they are still involved and will get a cut of the profits. RB is NOT paying the vendors that provided AT with product (but they are keeping the inventory), nor are they honoring most subscriptions from prior to April when AT closed down (if you cancelled to avoid an auto-renewal, or attempted a charge-back, even if your charge-back was not successful, they will not send you any boxes you are owed… but they have offered a discount for you to sign up for and pay again to get those boxes you already paid for). Evidently this is legal, but IMHO not remotely moral or ethical. The president of RB and the former owners of AT apparently went to college together. TBH, the whole thing seems just super shady to me, and again, while I haven’t independently verified this info, it seems that proceeding with extreme caution would be warranted, if anyone is considering subscribing to AT.
I cancelled well before they went under, so I received everything I paid for, so I’m not personally impacted by all this, but I really bothered by what happened to so many subscribers and to the small business vendors that provided AT with product (some of whom went bankrupt and had to shut down as a result of not being paid by AT) and everything I’m hearing is just plain super shady. I genuinely don’t want anyone else to get screwed by AT.

I canceled with one box left, understanding that I would receive that box, to make sure Alltrue would not bill me for another year. Alltrue’s current position is that I will not receive the remaining box – one I paid for, and that showed “pending” on my account page until a short time ago. The company declined in quality and performance for some time before the April shutdown. It is far from the only game in town – in fact, the shutdown encouraged me to look at other options. No way am I giving them another penny.

I feel bad for all of you that have been cheated and the nerve of them to ask you to subscribe when you are owed boxes or refunds astounds me! I have only done one annual sub because I could still pay monthly at the lowest cost and not all up front. Typically I will only do 3 month subs. What has happened with Alltrue is the reason way I won’t usually commit annually. Auto renew can be a trick too if you forget you are up for renewal and get charged and didn’t want to renew. I am doing only 1 or 2 subs at a time and trying new ones out.

They still refuse to pay vendors for merchandise they are now sending to customers I will not resubscribe. That is akin to making money off of stolen merchandise in my opinion. The company that purchased them advertises on their website that owners of subscription boxes an sell to them and still make a profit while their brand grows. Please don’t give the old shady owners, or the new shady owners your money. They’ve scammed customers and vendors.