Cuddle Crate Reviews

LOVE Pet Pakz! We received one of their very first Gift Pakz and signed up with a subscription shortly after! We loved the customization of our subscription. We could choose the size (number of products) and what types of pets we had. We ended up getting a gold membership which is 9+ products and we choose large breed dog, small breed dog, and cat pet products. We also went with grain free treats which we thought was a really nice touch to ask people if they prefer since our smaller dog is on a grain free diet. Very good quality box and very unique with all the other pet subscription services out there!

We have had this box for about 10 months. It is regularly shipped out late. They did email for this month being late, (though they didn't email til the 10th and it should be mailed by the 5th). We were told we would receive it by Christmas but we still haven't. Multiple times this year, I've emailed them about concerns over the small toys they are sending to my Large dog. I've verified he is signed up for the correct size box but they still send toys designed for dogs 1/3 his size. These toys do come in an appropriate size. That being said, the toys GENERALLY are high quality and the cat treats (we have both cats and dogs) and extremely high quality. I have never received a response from an email I've sent them, leaving much to be desired of their customer service. I may update my review if the December box is handled in an appropriate manner, but either way, I would never recommend this for a dog over 50lbs. If the customer service issues clear up, then this box would be great for a small or medium dog and is certainly well received by my cats. It's also quite wonderful that they combine various types of pets into one box...when you receive the box.

Placed my order October 12 and was charged on 10/26. As of 11/26 I have not received my items or a refund and their order page still list my October box as "processing." I've emailed multiple times and FB messaged repeatedly over the past week with zero response from the company. Their only listed phone number is consistently busy. They may have been a good company but apparently no longer care about their customers.