Hello Grove, although I do like the product I do not like that they charged me with out my knowledge. I just requested a one time shipment to try and then am charged without knowing. The refund process does not work. They have to ship the product regardless and you return it once you get it. They then selves have not way of stopping there own shipment from the warehouse. Although they are more than capable of dealing with their own products and how they ship. So with that said I won’t be using them again. Who know when I will be my refund back.

Such a promising greener product selection but dealing with this company is VERY sketchy. I for one am done, wrong products shipped, adding and charging for products THEY think I will like. I mean, who does that? Again, great products but can’t handle their business model, borders on unethical.

I received a really good offer for Grove so I gave it a try. NOWHERE did I agree to recurring monthly shipments. Thank goodness I saw the email they sent informing me that my next shipment would go out the following day (probably about a month after my 1st order). I replied WHAT??? And then told them to take me off their mailing list because I didn’t opt in to a recurring shipment and I don’t shop with companies which resort to tactics like that. (They did remove me and I didn’t get any recurring shipments.)

I’m surprised at the negative reviews. I’ve been with Grove for 3 years now. I’ve found their customer service to be outstanding. The couple of times I received damaged products they promptly offered a replacement or a credit. I love their wide selection of clean products. Very convenient and quick shipping. I love Grove.

Grove was ok until they started sending damaged products or not sending something after billing me. They wouldn’t give me a refund, only a credit. I cancelled my subscription and they refused to refund me. I only got my money back when I told them that I was contacting my attorney. I really had to fight for my own money. I’m sure others would’ve just given up but I wanted my money back.

I also had an issue where one or their glass bottles exploded when I put their cleaner in (after following them instructions on diluting). I had shattered glass and cleaner all over my kitchen.

I am becoming tired of Grove. #1 – they load my next list of things they “think” I need. I next to never buy any of the stuff they suggest. I am a bit of a minimalist: I buy toilet paper, dish washer soap, paper towels, and wet wipes for personal use in the bathroom. These are eaily repeatable purchases. However, they push the next shipment before I need any of it! And I tried to change the shipping date, and they next day I find they have shipped my order. I wanted the Shipment to arrive in February!

I DO NOT NEED HELP IN DECIDING WHAT I WANT TO BUY.

This looks quite intriguing. Not as convinced after reading the comments though…anything similar to GC that has good reviews?

I agree with the scammy nature of this company. I heard about it on a podcast offering a free gift…so I punch in the code , and without my asking , they add multiple “free” or “value” items , like spring cleaning package for a discount or $65 value VIP package . When I look in the inbasket, the package is actually a bunch of items with like 50 cents off . What set off alarms was when I saw the “VIP package” was a free shipping service for 3 months , then “cancel anytime” . I closed the browser when I saw that . Looking at all the reviews, I am glad I did.

I had a terrible experience with this company. I like their stated mission and products but their business practices are shady. I specifically requested I not receive monthly subscription products but they continued to charge me without my permission. I requested a refund, and they refused saying that I had to opt out multiple times in order for the monthly charges to stop. Opt out multiple times????? I had to get my bank involved and dispute the charges. Nightmare.

Exactly my thought. It is more of a hassle to manage subscription than just buy what you need. To be fair, I found it to be the case for any cleaning product subscription.

You don’t run out everything every month, and it is really not hard to stock on the few essential items when things are on sales. Not to mention, their prices really are not competitive at all. It is just as easy to do Amazon and you get better selections. Unless they have really unique awesome products, I don’t see the point of this.

I have been trying to cancel my membership and have not been able to. This is another scam company that makes money on memberships and knows that most people will end up paying the $20/ year rather than go through the time consuming hassle of calling to cancel – they do not allow you to remove your credit card information or cancel your account online – at least not that I have found. I have read all the FAQ and emailed customer service with not response other than a suggestion that I call customer service.

While the products are nice, trying to cancel your account and subscription is a nightmare. When I go in my account, it says there is nothing in my cart, I am not subscribed to anything, however, I keep getting a box of the first items selected. I have chatted twice online with their support people, who assure me it’s cancelled, only to receive another box. Calling the number is a waste of time – it rings and rings and rings. Frustrating company that I think is not totally above board.

I had been enjoying the things I bought from Grove until my last order, which was a nightmare. They charged me $151 for 3 condoms. It took 3 times of me calling in and complaining that my order was incorrect. Each time they said I shouldn’t have received what I did and that I was supposed to get the 144 pack…not 3. They sent 3 seperate shipments and all 3 contained a 3 pack not 144. It shouldn’t take over a month and 3 tries for a company to ship you what you order (in this situation I never actually got what I ordered).

Pros: Grove is the only place I have been able to find Seventh Generation disinfectant wipes and sprays during the pandemic (although there are times that some of those items are out of stock). I have also been introduced to some new items/brands I wasn’t familiar with, which has been a good experience. I like their Rooted brand hand cream and facial wipes. Regarding customer service, the one experience I had was positive. Once I received an alert that an item I wanted was back in stock, so I rushed to place an order. But when I received my order confirmation, I noticed the item I really wanted wasn’t listed. I was able to chat with a representative right away, and I let her know that if that product wasn’t going to be in the box, I wanted to cancel the entire order. She cancelled the order right away and I wasn’t charged for a thing.

Cons: I agree that it’s very annoying that your cart gets stuffed with things that you did not put in there yourself, but it’s easy enough to simply remove them (on the app at least). Grove does send an email and a text to let you know that your scheduled order ship date is coming up, so when you receive that notification you simply need to take a look at your cart and remove anything you don’t want, or add things that you do. It’s not the easiest thing to figure out how to pause an order, but I think on the app it’s a bit more straightforward–in your cart you can change the ship date, and it will tell you at the bottom “recurring order won’t ship [X date]” so you know for sure. Right now I am stocked up on everything, so I took the extra step of removing everything from my cart and subscription and will start over when I need to.

This is a scam company. They enroll you into a subscription, VIP services etc. without clear information while purchasing and then start charging your creditcard. It took me several phone calls to get them to cancel my subscription and refund my money. AVOID THIS COMPANY.

Do not become a member of Grove. They will put EVERYTHING your order on a repeat shipment and if you don’t go in monthly to edit at the correct time you will end up with a lot of stuff you do not need. Also very expensive products. You can get all the products cheaper at over places online.

I ordered several items in my first order and joined the VIP membership for a fee of $20 annually on a trial membership. My first order was nicely packaged, although the porcelain piece of the sink caddy item I ordered was broken. This was one of several pieces I ordered and an ensemble for next to my sink. I tried several times to get in touch with Grove but had no response to their phone or text contact options. I eventually was able to use the chat function in the app and had the worst experience. Grove would not replace the broken item as their policy prevents sending a replacement (they won’t send a single item for “sustainably” policies) I would have to order more items to justify an order and reorder a sink caddy. The only other option provided was they could send me a pre paid postage mailer and send back all the items I have. I fail to see how sending back a larger package for used items to get thrown away is “sustainable” vs sending a replace for the broken piece though. But worst of all is that the Chat person “cancelled” and wiped clean my membership and my order history cause I did not agree!!! I could no longer log in when I could right before the chat. This means I could not cancel the fees for my VIP trial membership, could not see what was refunded to me or if I was receiving a return postage package. For 6 months Grove courted me on social media and then don’t want to clean up the mess on my first order, and treat me as a non-human and blind me to my financials. What extortion! A company built on “Cancel Culture” to it’s customers!! It is for this reasons I would NEVER engage in transactions with such a company again. Would appreciate knowing what reporting mechanisms for occupational licenses, etc are available….

Very disappointing to go through the whole shopping and checkout process, only to be told they don’t ship to Alaska. We are part of the United States!!

Yeah, this was kind of a nightmare for me. They kept shipping, shipping, shipping. And they’d do this super irritating thing where they added the free items I’d gotten from the initial order as paid items in the subsequent orders. So I paid for multiple hand lotions and lip balms. The one bright spot is that they sent me tons of hand soap. A few months later when the pandemic started, I was able to supply my extended family. I recall at the time, I told them I had enough hand soap for a small village and to STOP shipping! So it ended up being a good thing, but never again! Honestly, I’ll never run out of dish soap, hand cream, or lip balm!

I really REALLY wanted to stand behind this company, because I think what they’re trying to do is awesome, but I’m only 2 boxes in and already I’m having lots of problems.

On the first box, there was delayed shipment and I’m pretty sure that was due to a misprint of my address. I was willing to be patient with that, but when the box finally arrived it was missing 2 items.

On the second box, my order didn’t ship on the day I was told it would because I was “under the minimum”, but I was only under the minimum because one of the products in my cart went out of stock the night before it shipped. Also, for some reason they removed my free items from my cart when I went to fix it. The costumer service was very nice and they were able to sort out the problems, but it’s still frustrating how many times I’ve had to reach out to them in just 2 orders.

Other issues — I find myself adding random items I really don’t need in order to meet the items and get the few items I do need/want, and it’s extra frustrating when those items don’t even make it in the box. Additionally, it’s a pain to figure out how to take things out of the auto-subscription. I just don’t need that much product generally.

I love what they’re trying to do, but the execution has been poor from my trial run. It may be a good service for large families, but it’s just too expensive for me to justify the hassle. I’ll just go to Target.

NEVER ORDER, THEY ARE SCAMMERS! packages never received after months of calling over and over, they lie and say it’s shipped but never actually do anything! **DO NOT ORDER**

I canceled the 19.99 renew(?). Today I was charged on my PayPal account. Please reimburse my account. This is not good service so please correct this situation.

Buyer beware!!!!!

Grove order charged me for everything I ordered but my order was missing 3 items.

When I contacted them their response was to offer to credit me for the items. I had to insist they refund me and they are acting like they there is nothing wrong with for items they don’t send.

I’m debating reporting this. Not sure where.

One item they didn’t send was TP, the whole reason for my order. I bought a bunch of things we didn’t need to get it to ship. I stopped looking for TP & now we only have half a roll. This was my third order in a year. It makes me wonder if the previous orders charged for things I didn’t get but I didn’t notice.

So it is a bit of a pain to go into your account and de-subscribe from items, besides that one nuisance

I have found over the past few years
– grove customer service is outstanding- if something arrives damaged etc they immediately correct it
– they have introduced me to great products and have some really great house brand products as well
– if you watch things you love will go on sale and you can stock up
– if you become part of their sampling program they give you great gratis items for reviews (which will also be noted as coming from a sampler)

Overall I love the connivence and get a lot of value from it. If I paid closer attention at the grocery I might be able to save a bit of money but I’ll take the convenience and service at grove any day

Agree with other comments saying the one thing I disliked was they put things in your cart and have that on auto ship. I cancelled a few years ago but remember it was so much work at the time to cancel and try to ensure I wasn’t getting a $50 order/bill I didn’t order. Having said that the staff I dealt with were lovely.
It’s just the set up of the business that is questionable. Actually put me right off as I’m afraid to order again in case I end up in the same position. Ease of cancelling/skipping is everything. That’s why I get my allure box via amazon as it’s so easy to skip or cancel vs phone calls.