I was happy for the most part, although there were a few times some things were bruised. I have since cancelled service, as it is just me and my husband. I do not want to order $30.00 worth. I was happy with the smaller old box every 2 weeks that was perfect

This is the old Misfits Market. They no longer work this way at all. Now it’s a $30 minimum purchase and everything has a price. They have expanded too quickly, which has resulted in poor inventory control, a lot of substitutions, and a lot of refunds. I can’t remember the last time I received a delivery on the scheduled day. They are quick to issue refunds and apologies, explanations how it’s someone else’s fault, and discussion of how their mission comes first.

I’d give them a little while to settle into their new business model and see whether they can make it work. They were much better when I started with them last year.

What a HUGE disappointment!
My box was nothing like I chose! Mostly wet, soggy, and rotted greens! The rest, tiny apples, a grapefruit, 3 mangos a couple of potatoes. This was for the biggest box.
Long story short- I got a refund. It had all been frozen before…the bunnies, raccoons and squirrels, oh and the deer, loved the box however. Nope,. never again!

OK, let’s address each section of the rating criteria…

#1 Shipping: Your produce box will be shipped to you from NJ with a cold pack inside to keep the produce cool. The condition of the produce upon arrival will depend on what kind of produce is in the box (soft vs. hard) & how the box itself is handled.

#2 Customer Service: What Customer Service?! The only way to reach out to M.M. is to send a message & wait for a response (if one ever comes). After a little internet digging, I did locate a phone number for the business. It is NOT a working number! Go ahead & give it a try…(215) 995-0065.

#3 Retail Value: As far as the produce boxes (“Mischief” or “Madness”), the savings are notable IF you happen to receive the produce that you actually selected (more on that later). Also, the listed retail value & percentage of savings shown for “Marketplace” (add-on) items is generally significant; however, if those items are missing from your box when it arrives….good luck getting in touch with anyone to try to remedy the situation.

#4 Quality of Products: The quality varies wildly from item to item. For instance, I received onions & shallots that were in good condition, but I added (for an additional fee) some avocados that all had to be thrown away (brown & rotten inside). Another example would be the butternut squash that I received that looked OK on the outside, but was already quite dry inside (old). Yet another example would be the potatoes, both red & yellow varieties, that arrived with many of them (about 40%) damaged & bruised.

#5 Curation: The assortment of produce listed on the M.M. website is quite diverse & most people should be able to find enough items that appeal to them. The real issue here, and the reason that I noted, “more on that later”, at the end of the #3 Retail Value section is as follows. Case in point: I took the time to review & select my 14 items from the 3 “sections” (6+6+2), but when I got the order confirmation e-mail (on the morning of the billing date) 7 out of 14 items listed were NOT what I had selected! To make matters worse, I am highly allergic to one of the items (mango)!!! I was never, at any point, made aware that these changes were being, or had been, made prior to Misfits Market billing my credit card.

#6 Ease of Cancelling: To continue on… When I noticed that 7 out of 14 items were NOT what I had selected, I immediately sent a message stating that half of the items were NOT what I had chosen. I also stated that I was seriously allergic to one of the items & requested that the order be cancelled. At that time, the order was “processing” & was not ready to ship yet. I got NO RESPONSE from Misfits Market! My credit card already had a pending charge from M.M. & there was nothing I could do.

***PLEASE, if you are considering doing business with this company, check out the 1.16/5 rating & 39 complaints on the Better Business Bureau website (link below).
https://www.bbb.org/us/nj/delanco/profile/ecommerce/misfits-market-0221-90194397

I’ve received a couple of the $22 ($26.50 with shipping) boxes. Looks like stuff retrieved from the garbage – bruised pears, rotten lemons and limes and a few potatoes, zucchini, apples, a beet, bruised oranges, etc. Subscription is canceled.

Misfits? Quite disappointing.
Eco-friendly? No. For 5 pounds of veggies, we got 20 pounds of packaging.
Organic products? Lol. We got tomatoes that tasted like plastic, (in addition to being wrapped in plastic), and veggies with very standard shapes that obviously come from conventional agro-businesses.
Local? No. Most products we got are mangos, hot peppers etc. that come from Mexico

Misfits Market’s prices are good, but the missing items and customer service issues wasted so much time and money that it would have been better to order retail. A few notes:

– The produce was okay overall
– The “organic” tomatoes from Watsonia came with a sticky film all over them and were very mealy; we threw them away
– The apples were covered in bruises from poor packing
– One sweet potato was rotten
– Box and all contents were wet
– 80% of the order–all the Marketplace add-on “deals”–were missing
– Box was scheduled to arrive on Monday. Order confirmation said it would come the following week–so a one-week advanced notice
– Box arrived on Tuesday, a day late per original order and six days before the order confirmation
– Customer service has been non-responsive after several days and several emails.
– There is no customer service phone number provided

Not worth it. Unreliable delivery. They deliver in the middle of the night and will ring your bell as if your roof is on fire to get you out of bed.

I got a box recently and while I liked most of the produce, it was barely 10lbs of food and I ordered the bigger box, which is supposed to have 18-22 lbs of produce in it. I immediately emailed them (why is there no phone number?) I got an email at 3:14 am asking for photos of everything. Well I’d eaten most of it by then LOL I am vegan so I eat a lot of veggies. I also made a veg soup with the taters and carrots cuz the taters were a bit on the old side. HOWEVER not only had I already photographed everything, I had catalogued and weighed it all too. Their email claims I should have 14 different items, no mention of the wt. I got only 12 different items so even by that lame standard, my box was not up to snuff. I am still waiting for a reply. I requested the rest of my box (figuring they sent me the small instead of the large) OR a refund of the difference in price ($13) I will NOT accept a discount off another box and am considering reporting them to the Better Business Bureau. I am really disappointed because I watched like 6 You Tube videos of folks unboxing their stuff and it was ALL so good and they got so much! I feel totally ripped off. Just wondering, those of you who got disappointing boxes- do you live in New England? There has to be a reason why some folks are getting good stuff and some of us are not. It might be regional??

I wish Misfits served my area hopefully soon fingers crossed.

I was very excited to receive my first Misfit box but was quickly disappointed. I received 1 onion that was mildew, lettuce with the roots, I guess I was supposed to plant because there wasn’t enough for a sandwich, a mango that was rotten and celery that was no good. Was not impressed at all. I canceled my subscription. I can get better produce at the market for less. It is worth my time to go to the market.
Funny thing too is when I canceled my subscription hours after recieving my first box they did not even try to reach out to me to find out why.

I subscribed after reading a review on here and have received three shipments. Although there has been some delays with shipping, I’ve been very happy with the boxes. We get the smaller box and it has pretty much replaced our grocery store produce. Everything has been in good condition, actually we haven’t really received anything ‘ugly’. It’s fun to look for recipes that incorporate the various items received.

For the past two boxes we were able to customize the box, which was pretty cool. This past box had some substitutions though. I’m skipping the next shipment so I can use up what I have accumulated.

We have received a lot of limes for some reason lol.

How fun is it to get a mystery box every 1 to 2 weeks! It’s easy to select which day you want to receive your box and how often. The fruit is sweet, juicy and fresh especially the mangoes. MisFit challenges my culinary skills. It’s true that a way to a man’s heart is through his stomach; my husband has been very happy :O). I wish there was a way for me to send a picture of what I just received. Every time a box is delivered, I can’t wait to rip it open and see what’s inside. And, I can’t wait to plan meals for the next 2 weeks with the box I just got. The customer service is great. It may take a week or so to receive a response, but they always reply. I promise you will be satisfied.
This is what I just got:
2 large white onions
1 large cucumber
1 large zucchini
3 plum tomatoes
7 medium potatoes
1 mango
1 purple cabbage
1 butternut squash
A bag of green beans
3 small oranges
3 medium red delicious apples
We opted for the “Misfit Box” (the smaller box) because we are only 2 people. We found that 1 box per every 2 weeks was enough. You will still need to go to the grocery store to supplement your meals & buy more fruit. I found that I do not buy much produce at the grocery store anymore since I’ve been receiving the MisFit boxes.

So far I like it. I subbed to the smaller box and have had five shipments so far. The first two were awesome and the third, not so much, was sad plus was missing an add on. I sent an email, did not hear back but my fourth box was another nice one and so was my fifth box.

Well I ordered my first box and received it however there are a few complaints. One is the ice pack was completely thawed out and warm second one is I ordered add ons and one of them which was a cantaloupe which I never received. I have now sent 2 emails and I have not gotten any responses. If this keeps happening I am going to cancel my subscription.

Awful… many, many, many issues. I’ve been charged for 2 more boxes than I received. After numerous emails, it was never resolved. Every shipment has badly bruised or rotten produce. They’ll give a small credit, if you email and upload pictures, but it’s a lot of work. Missing add-ons… what a nightmare. We ordered the big box, and they’ll send us 8 small potatoes and 1 small butternut squash… not enough for a single dude for a family of 5. I’m canceling.

With a lot of excitement, I signed up with Misfits Markers in April and started receiving boxes in May. I made an inventory and weight of all fruits and vegetables when I received the first box, to compare its value with the prices in my local food coop because I wanted to compare costs. I turned out I could have bought everything that came in the box locally for a bit less than its cost, but I thought the convenience of having fresh produce delivered was a good trade off for the inability to select the produce myself. Overall there were 18 pounds and one ounce of mostly very good quality produce.

The second box might have been a mistake, because there were just over 14 pounds in it. Including three mangos that were mostly not edible as they were partially or fully rotten, the rest was good quality. Not surprisingly, when I compared its cost to what I would have paid at the place where I shop normally it turned out to be a lot more expensive. But I thought there must have been an error since 30% of the produce was missing!

Madness (large) boxes are advertised as containing between 18 and 22 pounds, and mischief (small ) boxes are said to have 10 to 13 pounds in them. I though I may have received a small one by mistake, so I contacted Misfits Markets to let them know about the missing produce. After about 10 days they responded acknowledging there had been a glitch and offered a 25% discount towards a future box. I thought their response was inappropriate and at that point I realized this service isn’t worth it for me, and that’s why I suspended my subscription.

I’m off the waitlist and ordered the smaller box. I’m excited to receive it plus some add ons. Thanks so much for the review Megan!

Are there other produce delivery boxes like this? They don’t deliver to Texas. 🙁

I’m not a happy customer! I signed up for the Mischief Box the day I read this review, 4/3/20. They charged my account immediately despite the fact that all new orders were put on hold for 2-3 weeks. Within a few days, I was notified that my account would become active on 4/26/20. I decided to wait because I was impressed by the company and the contents of the box in this review.

Unfortunately, 4/26/20 came and went. I received another e-mail thanking me for my patience and informing me that my order would again be delayed by a day or two.

I logged into my account this past weekend (5/2/20) looking for some kind of update, and I noticed that they were about to charge my account 5/3/20 for my second box when I hadn’t even received my first. I skipped the charge manually, and then I e-mailed Misfits Market asking for a shipping date or a refund for my first order. I received an immediate canned response full of vague statements and an admonition that their customer service team could not provide shipping dates to anyone at this time.

What a coincidence, though! Within an hour of sending my request for a refund, I received a tracking number. However, the tracking number is empty – the number itself was sent electronically to FedEx, but they don’t have my box yet, and there’s no indication they’ll have it anytime soon – and my Misfits Market account shows that my order is still in limbo. I feel like the tracking number was just a neat trick to put me off.

I understand that the pandemic generated a sudden influx of customers that they weren’t equipped to handle, and they’re also dealing with a reduced staff that has to take multiple, time-consuming precautions, but I think they’ve gone about this completely wrong. I’ve been working with other companies with delayed shipping, but their transparency and frequent, specific updates inspire confidence that they’re doing everything they can. (As opposed to Misfit Markets’ two e-mails in a month and a website reference to read their March COVID-19 blog post.) Also, the other companies didn’t try to charge me a second time for something they still hadn’t provided for the first charge.

Is anyone else having issues?

No real misfits there. We cook with everything show, but unfortunately, Louisiana isn’t in the shipping list. Otherwise, I’d subscribe in a heartbeat.

Thanks so much for the review! I am on the waitlist and can’t wait to order, and I didn’t know we could order add ons which would be so useful. After all this is over I’ll continue with this as I rely on my son for grocery shopping and he doesn’t always adhere to my shopping list, and definitely not buying enough produce. Subscription boxes rule!!

Appreciate the review and opinions shared here. I plan to try this sub.

If they deliver to Ohio, why not Michigan? I am about 1 hr from the Michigan/Ohio border. Disappointing because I would definitely order this.

Wish they shipped to Mississippi.