I also met the same problem of the Vince delay shipment and after two weeks of waiting, it have only shipped two items out. It refused for a refund.

I wish I had read this review and especially the comments before sending them my money. I feel silly and duped for spending more than it would cost to own something nice to rent clothes that I can’t wear. I love Vince and some of the Vince stuff I own is my very favorite. But this service is not a good deal. I signed up after browsing through the items online figuring I’m going back to the office soon and would be nice to try some new styles. Only after I paid did I find out how it really works: Many of the nicest things are not available in my size (I am a very average size Medium) at all. Most of the shirts are WAY too low-cut for me to wear even casually. I put all 35 items in my size in my closet to make sure I had enough to get a shipment and didn’t realize I wouldn’t pick which 4 came to me. The 4 I got are: 1) a cotton dress that is worn out and faded and looks frumpy and terrible – they offered a member price of $24 and it’s not worth even that, 2) a heavy turtleneck sweater that had only one picture online that made it look thin and light… it’s spring, 3)a pair of pants that actually fit great but were so scratchy I had to take them right off, and 4) a pretty silk shirt that – unlike the picture- was low cut as in the v lands below my breasts and it’s a wide neckline – completely unwearable. Everything came wrinkled and smells like either a masking fragrance or maybe strongly scented detergent. I called to cancel and after the long, hard sell (she was wonderfully pleasant and just doing her job and I can only imagine they probably compensate based on retention and it was hurting her to lose me) I learned that even though I’ve paid for another 3+ weeks of service the shipments immediately stop. What a disaster. I lost money and feel really dumb about it. Like one of the other commenters said it reflects so poorly on the brand.

Terrible service, fraudulent advertising and shipping policy. Do not subscribe. It takes them 2 week sit ship an item and it would take 2 other to return and order another set, such as there are no u limited exchanges during the month. Prioritisation option doesn’t work, you will get what you didn’t want and it will take you a month to get it and ship back. Stay away

I am a big Vince fan (or was), but wish had read your review and the comments before I subscribed.
To put things in perspective, I am a RTR member and have been enjoying that experience.

Vince Unfold however has been really unpleasant to deal with.

The newer items from their current collections are not readily available to put in your closet.

The pieces I recieved were visibly worn and some unseasonal. Their “closet” upkeep is cumbersome, and you don’t have as much control over the pieces. If you drop below 10 items in your virutal “closet” (which can happen since the choices are rather limited) – you can easily be paying for a month without receiving any items.

Also: when the pandemic hit, I called them up to see if they would be willing to put my subscription on hold as I am a physician and am practically living in scrubs – and they wanted me to keep paying 25 $ monthly to do so.

All in all, I pretty much wasted 300$ on this and wish I had done my research before (since this is clearly a pattern).

I’ve been on their subscription plan for more than a year. At first it was very good. Turn time was quick, and they had very good selections on the site including all the leather pants and jackets, etc. As time progressed, the options are less and less appealing as they gained more members, the good stuff are never available. No more leather products or anything that’s worth of your time/money. When you send things back and wait for them to mail things back out, it takes about 1.5 weeks. So realistically you can only turn things around twice each month. For $170 per month, I don’t see the value anymore. Best part? Well, when I joined, it took a few clicks on the site to join. Tried to cancel? On the phone for over an hour and nobody picked up. I would say – if you have not joined yet, don’t bother.

Wanted to comment on my experience here as well….As a huge vince fan, I was thrilled when they announced unfold, unfortunately, it has been an incredibly disappointing experience and a very poor reflection of the brand. While my first box went off perfectly every package since has been poorly executed. My second box came in 4 separate shipments, since items weren’t in stock even though I had a robust “closet” with more than the minimum required. The next box was even more disappointing – I sent my box in with over a week before a business trip I was hoping to take some items on. When I reached out to customer service for a status update they informed me it could take nearly two weeks to process and receive my shipment. I was floored that a monthly subscription means that I could potentially be packageless for half the month you’re paying $160 for. They continued to tell me my items had shipped even though I could see it was in preshipment (meaning a label was created but it wasn’t picked up by usps for 3 days). The customer support has been less than helpful and just reiterates the same lines over and over again.

I have noticed that more and more curated items are becoming unavailable in to add to my closet and priority items aren’t prioritized. Once vince figures out logistics and support this could be a great service – unfortunately, they just don’t have it together.

Hello and thank you for writing such a detailed review. Despite some of the cons, I decided to signup and give it a try. Absolutely terrible! After 5 days of not hearing from Vince Unfold I called customer service. The representative was very courteous and assured me that my items would be shipped out either the next day or the following day at the latest. Apparently, it takes 72 hours to process an order, which is not noted anywhere when you sign up. She even offered a $30 credit towards the next month subscription. I did get a tracking # the next day and received the first shipment within 2 days as promised. BUT there was only one item in the box. I called customer service again the next day. The representative was not able to tell me when the rest of the items will be shipped, but offered another $50 credit toward the next month subscription. At this point I don’t think I’m going to renew so I asked if I could get credit toward this month’s subscription and I’m willing to wait and not ask for a complete refund. She said Vince doesn’t do refunds so I asked if I could speak to her manager. After a brief hold, the representative returned and said no one is available to speak with me and that she canceled my membership. Wow! I’m glad I’ll be getting my money back, hopefully, but what an awful way of doing business!

Great review. I curious if you know where it’s shipping from? I divide my time between two cities so not sure where I should have my first order shipped to. I just signed up but I will be leaving town this week.

Not worth it at all… they almost never had the items I liked available in my size & so I could never fill my edit list. I once received a top & a dress that was the exact same style as said top, and some items I received were not wearable bc of how used they were. I thought it was a disastrous waste of money. And I agree with whoever noted the discount for purchasing is hardly a discount— some of the items I received needed to be donated to Salvation Army, yet they were offered for
Maybe 20% off regular price (I would not have wanted them for free)

I’ve been using Vince Unfold for a few months now. Overall, I’m fairly happy. There is definitely some room for improvement.
I am having the same experience as the author, in that I notice I barely receive any items that I’ve marked as Priority. I’ve maybe gotten 1 or 2 items max from that list. Also, in the beginning the items in my box looked practically brand new. I’m not sure if it’s because the service has gotten more popular, but my box items have started looking progressively more worn. One item I received in the most recent box even had a little hole in it.
I don’t mind that I can’t choose exactly what’s in each box- I actually like that element of surprise. But once or twice I’ve received two items that look REALLY similar— in my most recent box, I got two navy cardigans. Like, ok I guess? I will be sending this box back in a day or two.
I absolutely love Vince for work so I’m going to stick with it for a little while longer. Just hoping they’re dealing with some growing pains that’ll be ironed out soon.

RTR no longer offers Vince. Not sure who pulled the plug on who, but there you go.

Thanks for this.

Actually, Vince Unfold will send you a second box before the other box is received at the fulfillment center. Technically, you can have 2x the number of items at home at any given time. Utilizing the “Return Notify” feature is a game-changer.
They do message it quite clearly that you must add at least 10 items to the edit, and suggest 24+ for a seamless delivery.

I’ve been having so many issues with rent the runway that I’ve decided to test out some new subscription services — on my first shipment of Vince unfold, will let y’all know how the first month goes!

I’ve been having so many issues with rent the runway that I’ve decided to test out some new subscription services — on my first shipment of Vince unfold, will let y’all know how the first month goes!

DO NOT use vince Unfold ! its a nightmare! it took them more when 72 hours even to consider to start shipment . after calling couple of times to costumer service , they still could not provide trucking number! I cancelled it right away, hoping to get a full refund because the costumer service employee told me that people who will decide to give me my money back are in INDIA!!!! It is not worth the aggravation and its a lot of money to spend for services they don’t know how to provide!

Agreed, Marne. Your review saved all of us time and money.

I’ve seen the Vince ads on Insta and was considering a one-month trial, but will save my money. Having to call customer service was the kicker for me. Also, for $160, I would like to see at least five items–one piece for each workday. That might make it worth it.

A few questions: What was the turnaround on the shipping time for box #2? How many possible exchanges could you do if you wore one item each day of the week, assuming you kept the 10 items on Wish List at all times? Probably still only three, right?

Thanks again! 🙂

That is A LOT of money to pay a month for just 1 brand with such measly discounts to purchase. I second using Rent the Runway. I rented several designer pieces…some of which I ended up purchasing for 70+% off.

Rent the Runway carries some Vince and their monthly, 4-item rental is much cheaper. Plus you can pick the items!

Nice thorough review! I completely agree with your assessment.