Oui Please Volume 5.2 Box Spoilers Round #2 + Coupon!

When did you start seeing delays Kim? These boxes were originally supposed to start shipping to customers on 2/15. France didn’t go on lockdown until more than a month later which is why I think we’re all a bit skeptical of the coronavirus excuse.

Gotta love auto correct…lol

I signed up last March and have gotten four boxes so far. I feel confident that the last two will arrive, but I will not be renewing my subscription. Beyond the shipping delays, something was missing or misrepresented in three of my four boxes.

Vol. 4.3 (my first box) — The scarf and bag were tiny and not what the spoilers showed. When I emailed about my disappointment, I was told that they were surprised by the size of the scarf too, but they had to use the photos provided by their vendor. They offered an additional necklace to make up for the scarf (I declined) and said they had a new shipment of larger bags and offered to send me one (I accepted and it was shipped promptly.)

Vol. 4.4 — Everything arrived as promised. My shoes were too small (totally my fault), and I mentioned that in a comment here. Ashley replied that I should email and could return them for a new pair. It did take me some time to send back my shoes and then they didn’t have any in my size in stock. However, I was told some would be arriving soon. Months went by. Ashley suggested I select something of a comparable price in their shop. I found a pouch I liked which was more expensive. I asked if I could get that and pay the difference in the values. Ashley said that wasn’t possible so I asked for them to send my shoes back which they did promptly.

Vol. 4.5 — Spoilers showed two masks and tea but only one mask and no tea arrived. When contacted, OP said customers were only supposed to get one mask, and the tea was turned back by customs. I was offered a $25 coupon code that was good on a $50+ purchase from the shop (I didn’t use it.)

Vol. 4.6 — There was no bracelet in my box. I was told that a shipment was coming at the end of January, and it would be shipped right out. However, I have not received it yet.

I actually think the boxes I’ve received are great and worth what I paid with a coupon. However, I can’t support a company that isn’t honest and transparent. I can be patient and understanding when communication is good, but to flat out lie and say boxes would ship on February 15 when we all know now they didn’t have the product in stock was the final straw for me.

Bonjour DonnaG!

We appreciate your patience during the extended delay in shipment shortly after subscribing. I want to assure we keep track of all boxes, therefor, you will receive all boxes included in your subscription.

All of the products included in our boxes are imported directly from France. Unfortunately, France was affected by the health issue before we were in the US. With that said, when shipping labels were printed, we were still awaiting a couple of products to complete curation of the boxes, and now, due to the fact that we are following CDC guidelines to keep our employees safe we only allow one to two employees in our warehouse at once to avoid contamination.

We honestly are doing everything in our power to get back to shipping, as we too are anxious to get our boxes to our customers. If you have any further questions, please feel free to reach out to me directly at [email protected].

Thank you, again, for your patience and understanding.

I signed up for annual during Bastille Day promo (last July) and have always gotten my boxes, even if delayed except for this one. I live in Texas (about 20 minutes from their warehouse in fact). I also have never had a problem with customer service such as choosing the wrong size for the espadrilles and they sent me a label to exchange it for free, which did take awhile since I had to wait for my size to get shipped to them as it was not in stock. I also requested the chain that would go with the clutch and they put it in my box for free. I did email Ashley and she said that they were waiting on products from France and while they did print the labels in Feb, their products got delayed from their overseas suppliers.

I agree that those of us who don’t like the delays shouldn’t subscribe. The problem is some of us bought annual subs before we realized the extent of the company’s issues. I certainly won’t be renewing. I’d just like my last two boxes and then I can wash my hands of them.

Bonjour Mary!

As a small business, we need to continue to advertise our upcoming boxes regardless of the issue we are currently facing. We are just trying to keep our business running and while we also keep our employees safe.

We truly appreciate your patience!

I agree. Their additional spoilers and emails are really starting to tick me off. I’m ok with their typical delay but this is excessive. We had shipping notices way before Covid-19 so that excuse is invalid.

I feel the same and I’ve decided to seek a refund myself. I requested one from Oui Please weeks ago because CC companies usually want you to try that first. I got a form letter back with their virus excuses but no acknowledgement of my request or other questions I asked. It’s such a shame. I very nervously bought a one year sub and my first box in December was great and arrived in a timely manner. But I paid for a bimonthly box not a quarterly or just plain haphazard one. I was excited about the February box but it’s not acceptable that it won’t be shipped until 4 months or more after I got my first box. And changing the April box to May is just shady. I will be shocked if they manage to get 3 boxes sent out this whole year. I refuse to be shorted 1-3 boxes and it’s too late to fight the charge for the six I paid for this past December. I will never ever gamble on a company again with such a history of multiple major issues and a trail of angry former customers in their wake. I chose to believe the small number of more recent glowing reviews and hoped for the best. I thought there might be problems but I wasn’t expecting dishonesty, indefinite delays with no communication until customers hounded them and all this promoting of their shop sales and their next box. It’s so inappropriate and insulting to current customers. I should stop complaining and just start the chargeback process already. But it’s such a pain to call and all the other stuff involved and more importantly I’m truly sad I have to do this. I rarely buy a one year subscription no matter how great the reputation and I certainly wouldn’t normally do it for a subscription at this much higher price range. I wish it hadn’t been such a colossal mistake. They really need to hire an outside consultant to help get them organized and operating properly.

Good luck to you, me and anyone else pursuing a partial refund. And to those of you who plan to continue to tough it out.

The shelter in place happened 16 days AFTER our labels were created!

The BBB is essentially just yelp.

I’m signed up for this box and would be happy to swap you the ring. If it ever gets here.

I’ve never had an issue with their customer service, they’ve been great with me and I’ve never received a box that didn’t have all its products. Yes, they do struggle with shipping and I’m not sure the reason why it’s not fix yet but for me I knew that before signing up so I’m not bothered too much when boxes arrive late though I do find it somewhat annoying when the shipping label is created only because I love the curation so much I want to use the products now. You never know how long it is from creating the label to getting the box.

I freaking love those socks!!! They are the one thing in the box I want this round.

I could be wrong, but I think that’s a dude in the skirt.

Wow, talk about different strokes. I love them. Was just thinking how I need to swap for every single pair. They are just so freaking cute! I even sent a note to Ashley telling her how excited I am about them. Totally my style. We can’t wear sandals to work in the summer so these are just what I need.
For everyone finding them hideous I’ll take them all!

LOL! They look like they belong on a mime costume.

Completely agree – hideous!

It’s not just you. They’re horrible.

Is this the famous French “sense of style” – black socks with white pants, or sneakers with a long skirt? LOL