BE KIND. by ellen Fall 2020 Box FULL SPOILERS!

o can’t find the link to buy the fall 2020 boX for$15.i bought them before and the link is gone.plz help.need for b day gifts

This is the biggest scam ever! After my first year of “premium” subscription I contacted them and told them that I didn’t receive anything “premium”. They informed me that I would only get one per year. Oh I received a sunscreen voucher…was that my “premium”?
Also my winter box included items made in China with no mention of who was being helped. Usually they mention the cause that they’re supporting. I contacted them and received absolutely no response.
This is absolute fraud on the Ellen show. Law enforcement should investigate.

Been fighting with them for several months now as my Fall box was delayed (took 3 months of e-mailing to get them to finally send it out.) I also asked them about the “suprise and delight” item for Premium subscribers as I never got anything extra in any of my boxes and was advised it would be in the one they were send.

Well guess what, nothing extra. I e-mailed them and they asked for photos so I sent them and they responded, yep, that’s everything. And so I was like where was my extra thing and their response was:

“Premium subscribers receive the same boxes with the same items as quarterly and annual subscribers, but additionally the receive one extra gift a year. This year’s premium gift was an exclusive sun screen voucher in the Summer 2020 box. Fall and Winter 2020 did not include an additional gift for Premium Members.”

Well I never got the sunscreen voucher but seriously — an extra $20 per box for that?!?!?!!? Made no mention about anyone winning anything so seems like the Premium is a total scam. I’ve already cancelled my subscription, but sharing with everyone else.

The customer service is appauling. I paid for my winter box December 1st and it still has not been shipped! I have tried emailing, phoning and all I ever get is a standart email response. So frustrating, I plan on cancelling my Spring box as I do not want to pay for another one when I am still waiting for another one.

I have tried to cancel my Be Kind Box more times than I can count. It has said for the past 2 boxes that my subscription is cancelled. Yet, I still have gotten charged for both. I no longer live at the address on my old account… so, I am not even receiving the boxes. I can not log into my account because it no longer exists. I am frustrated beyond belief. I have emailed over and over again with no response or change to the issue. This is ridiculous! I want my card information, email, and address removed and no longer want to receive the box.

OMG I am not sure if I am happy that all of you are having the same experience I am, or just more angry. I have had all of the above things, double billing, no delivery, months with a ticket open. The root of the problem is that they WILL NOT TALK TO YOU. So much could be resolved in a simple phone call. But they are too good to even offer that service. Now I am trying to cancel two subscriptions I have, one for myself and one I pay for my daughter in law, and that is a whole new nightmare.
I think I am going to put a phony credit card just so they stop billing me. There is no way to cancel that I see.

Do not waste your time. Initially subscribed 10/23/19 with a next renewal date on my invoice of 10/23/20. I was randomly charged in April 2020 for the full year renewal and had to contact customer service. I was able to get a refund that time. Then I was charged again at the beginning of September 2020 for the next year. I hadn’t planned on continuing with the subscription since I wasn’t overly impressed with the products. I contacted customer service and finally received a response that I “was up for renewal” and wouldn’t be eligible for a refund. No, I wasn’t up for renewal when my initial invoice said next billing date 10/23/20. Contacted customer service multiple times and even tried disputing it with my credit card company. Never got my $251 back.

I’ve had the same ticket open for months.

I have not received the winter box.

I have not received any “surprise and delight”

IMHO, the fall box was a complete rip-off with imaginary retail values.

Lastly, for over a month I’ve been unable even to sign into my account. When I try to, the following messages appears:

Hello,

We hope you are staying safe and healthy!

We are currently working to improve your account profile to better manage your BE KIND. subscription and will be rolling out updates to these features later this Fall.

While we make these changes, you will temporarily be unable to update your billing and shipping address, manage your subscription plan, or update your credit card information in your profile. Please reach out to [email protected] if you need to make any changes!

We appreciate your patience.

-The BE KIND. Team

Not so kind, “Team”!

Just to be clear my 1st email was sent on 9/11. Today is 12/18 and I’m still waiting for my billing issue to be resolved. Over 3 months!!!!!

I finally rec’d a response from my email on Dec 7th! It’s like the cs rep didn’t even read my email. SMH

Guess the new CS team needs more training. Let’s see how long it takes to receive a response to my email now.

And I got the coupon for a free sunscreen too as my extra for premium. A $34 sunscreen for $60 ~ sounds “premium” to me. Utterly and completely ridiculous!

I continue to have a lack of response from the BeKind Team. Last month a new subscription period started without me receiving all 4 of my box for the current year. When i check the billing it is showing i will only receive 3 boxes next year as the 4th will be shipped in winter20(Winter was part of my original subscription which i started in feb this year) I planned to cancel after i received that box due to the lack of responses. When i question this all i received one mail to say subscription is auto renewal however no follow up from my reply questioning the number of boxes for this year.

Did any “Premium” subscribers get their box? What was extra this month. I finally received mine today after 16 messages. A message to the Ellen show and a report to the BBB. I want to know why I paid more money? For premium

Starting in October, I have emailed them 14 times. I was finally told on the Friday after Thanksgiving that my fall box would be mailed out soon but they did not say anything about the box I bought for my daughter which is only her second box. I then got an email on 12/3 saying my box would be out the door soon and shipped 2 day shipping. As of today, no box for me but finally got an email that my daughter’s box shipped but to the wrong address so I guess the 3 emails I sent in July changing her address did not do any good so I have no idea if she will get her fall box now or not. There was no email asking to confirm the address before it was sent so I did not know they did not update the address until it had said it was already shipped. I bought these as a happy treat for myself and my daughter and it has turned into a nightmare. It is the worse customer service I have ever experienced. They do not answer emails and they do not let you have access to your account to see what is going on. My daughter’s first box came twice and that is the time where you no longer had access to the account so I still do not know if they credited the box back since we mailed it back. Well actually even though we live 8 hours from each other and they mail her box to her, they could not send her the return label they had to send it to me which was crazy. I emailed them three times after that to see if they credited the account but still waiting on that answer. I do not understand how hard it is to answer customers who are paying you for a service. I doubt I will ever get my premium fall box and the winter box will probably not come either. I also contacted the BBB since no one at this company cares to reply.

So sad I didn’t come on here before I ordered the winter box. Now I am in the customer service hell.

Cancelled and will reach out to my card about fraud if I don’t hear from them soon.

My daughter and I both had a year subscription to Ellens Be Kind boxes. We received our Winter and Spring ones (but had to repeatedly answer emails asking us to confirm our address even after the 1st box got to us). We have yet to receive our Summer and Fall boxes! I have sent numerous emails started early summer inquiring about our Summer boxes, and heard nothing. My daughter or I not both get a random email asking to confirm my address again for the 4th time, they say they can’t deliver if they don’t have confirmed address. We confirm our address again. And again Nothing. I email again and again no reply, a couple months later I get an email saying I have not paid for the subscription and that is why I have not received the boxes. I tell them we received the Winter and Spring ones and this was a one year paid subscription gift to my daughter and I from Ellen that we received at her 12 Days of Giveaway show Dec 9 2019! It is a gift from Ellen! why am I being told I didn’t pay for it? (so confusing and frustrating). I send another email explaining all of that again! And again nothing. My last email was sent early September and just yesterday December 8 2020 I received an email just saying they received my email and they are behind. No mention, explanation or resolve to the issue. I responded again, explaining the whole story as I have been all year long since early summer. I wonder if Ellen knows that people were not getting their subscriptions. I would like to think she would not be happy to know this. I agree this is the worst subscription box! I thought maybe it was just me but I see I am not alone! I really hope they can resolve these issues. I will not be recommending The Be Kind box subscription to anyone unless this gets resolved and then some. There has been no apologies for the frustration and delays its not at all what I expected from this experience. It should be joyful, reliable and attentive. Why offer this service and product if you cant keep up, deliver, reply or
care about your subscribers.

This subscription service is the worst (I’ve encountered. They charged me AGAIN at the end of October for an annual subscription on an acct that was closed in September (a disastrous experience), without any emails warnings or consent- I only knew because I checked my credit card statement. I’ve been emailing them and you would think I sent snail mail across the world or something! And when I got a response the rep was incompetent and said they already refunded me (yes, the first time they charged me!). And when I emailed back that I was charged again AFTER the subscription was cancelled, I’ve heard nothing. I will be contacting BBB per suggestion from a previous poster. This business is fraudulent. DO NOT SUBSCRIBE!

Just as I suspected my email sent with Attn MSA on 11/23 still has NOT been answered. Let’s see how much longer it takes to get a response.

So much for the “new customer service team”.

Today is the day that Be Kind. by ellen told me would charge the cost to my card. I cancelled my subscription a week ago. (I emailed the customer service to make sure – not heard from them as you can imagine.) Sad to receive a promotional email that Be Kind offered a 40% discount on the winter box. They should take care annual/premium subscribers better. I saw ‘repeats’ in this winter box. Yes, they could choose a pair of gloves or knit cap, instead of the scarf from the same company. They could include natural body scrub, for example, instead of the socks. As I see ‘repeats,’ I’m just wondering the curate team already ran out the ideas?!?!?! I understand the cause and don’t mind giving away some items to my friends/neighbors, though. I only kept eye masks from the fall box. 🙂

I have emailed them several times about being charged twice for premium subscription! I have sent multiple emails and
did not get a single response and it’s been over a month! This is ridiculous! They took the money without permission and it’s a pain in the neck to get it back! I need my $251.96 back now! This year’s been so difficult for everyone and they make our lives much harder with those billing issues

I was charged twice in November for the fall box. I only authorized one charge in August. I have attempted to contact customer service to be refunded but, I was informed that they can only see one charge? How is that possible when I sent copies of both charges. They seem to be ignoring my emails now. This is the worse customer service I’ve received from any of my subscription services. I wanted my money back!

I have written SEVERAL times to no avail! I have paid for 4 boxes and have only received 3. I am STILL waiting for my FALL box!

Can I please talk to an actual person?????

If I cannot get what I have paid for, I want my $50 back!!

I FINALLY GOT A REFUND!! I had sent 8 emails. Filed a claim with BBB and finally sent screen shots of my bank statement showing the double billing one month apart. This happened right after they posted here about getting a new customer service team. Who knows. But I am grateful that they finally fixed it.

Be Kind ~

It’s great that you’re finally taking steps to fix the non existent customer service however I will believe it when I see all the complaints and issues on here taken care of. I sent an email to get my problem fixed 24 hours ago and haven’t heard a word. Let’s see how long it takes to be resolved.

I also find it sad that you have time to come on here and post messages to a select few people but not everyone when we all clearly have issues.

Hi everyone! 

We wanted to let you know that we’ve seen all of your comments and taken what you’ve said to heart. Over the past season, we have been going through a transition phase with our customer service and our backend system. While we tried our absolute best for our members not to be affected by this, it has clearly impacted your experience with BE KIND. 

We are onboarding a new customer care team as we speak and are working diligently to ensure our customer service improves and is better than ever. If your issue has not been solved yet, please know that we have received your request and our team is actively working to get back to you.

We appreciate your feedback and candor and are confident we will do better going forward.

Wishing everyone a happy holiday season!

The BE KIND. Team

Just got an email with the winter box items. Sigh. Should have cancelled my subscription.