Be Kind by Ellen Reviews

On December 5th 2019 I was sent an email saying your holiday box is ready for shipment, and now it’s January 25th and still no box. I ordered the premium box for my fiancé and still nothing, I’ve reached out sending multiple emails regarding where the box is and still no response. Customer service department sucks. Very very disappointed in this product as I canceled it. When I first ordered it, the reviews were at 3.5 three months ago and now it’s down to 2.7. I personally don’t recommend thus box unless they can on track with a better service!!!!!!

CANNOT RECOMMEND. I have been a subscriber since the very first day this sub was offered. When Premium was offered, I again subscribed on the very first day. The company that runs this sub is non-existent and has ZERO CUSTOMER SERVICE. In the past 2 months I have been charged three times for the same subscription. I was able to get a refund of one of the extra charges after sending 5 emails. I have now sent 6 emails to support over the past month asking for the second double billing to be refunded to my checking account and I have not gotten any sort of reply at all. The quality of the box has gone down this past year. The Fall 2020 box is full of Ellen branded products that are not well made. It's so disappointing. I was in love with this box for the entire first year...then the issues started. PLEASE look at all of the billing issues many of us have had by reading the comments for each boxes review. Read Ellen Be Kind Fall 2020 box review if you want a full view of the billing issues. This has been a nightmare and during a pandemic when our funds are low, they have an additional $250 that I could use. I have filed a complaint with the Better Business Bureau and hopefully they can get a response. Otherwise, I will have to contest this with my CC. BUYER BEWARE.

I think it's a lit of hype with no substance. I signed up for an annual prepaid subscription. When the year is up, I won't be continuing with this box. Huge letdown.

I paid for a yearly subscription in August and received one box. Since then, silence - even after two inquiries about the fall box. Now, they are advertising winter with supposed customization - apparently something no one whose money they already have will be able to take advantage of.

Horrible, Horrible Horrible. How do you take $74.99 and never connect about the product supposedly shipping in 3-5 BUSINESS DAYS 🤔 the time has expired and no response or refund??? Make it make sense???

This used to be a box more than worth the money. Now its total junk. On line subscriptions to workouts? Another notebook and a bag to carry the notebook? Really? And a little tube of stinky lotion.............. I am soooooo disappointed not worth the money. I have emailed and asked to cancel my subscription as well as a refund and I will send all the junk back.

Lots of money for cheap, logo-heavy products. My customer service inquiries get ghosted.

Worst box ever. A lot of the products are things I would never want. I got the subscription as a gift but I am Canadian so I would have to pay $30 in duties every time it came. So on top of the crazy price with conversion my mom paid to gift this to me I had to pay an additional fee every month. The only product I really use from a year of getting the box are the reusable straws that I could have purchased literally anywhere else. The boxes themselves have a nice design, that is the only positive I can think of. Very difficult to cancel as well and customer service was useless.

I have been a subscriber since day one of the Be Kind box, I signed up for the annual subscription and 100% will NOT be renewing it. I absolutely cannot recommend this box to anyone. The products were originally great; however they are now a bunch of Ellen branded cheaply made things (fake ear pods, silicon Ellen ice cube trays). Be Kind has the worst customer service I have ever dealt with in my entire 36 years of life. There is absolutely ZERO customer service. Over the period of 6 months I have had multiple issues from being sent two spring boxes, one was paid for with my annual subscription, the other one was billed again. I tried contacting them (which is impossible) multiple times and have never once heard back. I’ve tried to cancel my subscription multiple times and have never heard back. I wish I could give this a zero star rating. This company is a complete joke. DO NOT SUBSCRIBE!!

Update Nov. 2020 - Mid October finally reached a human via e-mail for Be Kind by Ellen box, customer service representative was "Meghan" She advised that a refund had been processed, my subscription had been cancelled, and I would not be charged for any future boxes. I thought FINALLY after over a month I finally got my money back and would not have to deal with it anymore. Wrong. 11/10/2020 I received another e-mail from them saying my card would be charged for the Winter box. I promptly e-mailed them back but have yet to hear back. At this point my card has not been charged, but with the experience last time I fully expect this to turn into another month long nightmare of trying to get my money back again. Please whatever you do, DO NOT SIGN UP FOR THIS BOX! THIS IS A SCAM AT THE HIGHEST LEVELS. Original Review October 2020 - I have tried contacting them 8 times to try to cancel. I can not get on to my account, it's now saying that there is no e-mail address associated with my account when I use the forgot password because it was saying my password was incorrect. I e-mailed them before the deadline to cancel the autumn box and they still charged me for the box. DO NOT WASTE YOUR MONEY ON THIS BOX. It will turn in to a nightmare and the products are incredibly poorly made, lower quality than TJ Maxx and Just a little better than the dollar store, definitely NOT worth the supposedly $200+ in each box. I have been trying to contact them for more than 2 weeks now by e-mail, phone, instagram, and facebook, and have only received 1 e-mail back saying they would contact me which they have not. THIS IS A SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!