BE KIND. by ellen Summer 2020 Box FULL SPOILERS!

Adding my voice to the many complaints. Similar experience with subscription, not receiving my box, and no response from so called customer service. So disappointed in Ellen. They need to practice what they preach. “Be Kind” to your customers!

Still waiting to receive our Summer Be Kind boxes. My daughter and I were gifted a year subscription from Ellen at her Dec 9 2019 12 Days of Giveaway show. We received our Winter and Spring boxes but not our Summer or Fall ones. I have sent numerous emails. If I do get a reply it is just saying they received my email but no resolve on where our boxes are. We get emails asking us to confirm our address or they can not deliver. We reply and confirm our address(we have had to do this many times), we did get our Winter and Spring boxes so not sure why they dont have our address. I did get one email stating the reason I did not get my Summer box is because I had not paid for the subscription!!! Are you kidding me! It was a gift to my daughter and I! I have said this many times in my emails. Last email I sent was early September and I just got a reply on December 8 2020 and it only said they received my email and that they are behind. The standard reply I get from them if or when I get a reply from them but no resolve, apology or explanation on where our Summer and Fall boxes are. Its been a very frustrating experience! I dont understand why or what. Why have I had to take time to write and send sooo many emails and nothing gets done or even a reply! Im very surprised and I dont think Ellen would like knowing that her subscriptions are not getting to her subscribers!

I had a bad experience too, no any answer from the customer service… but I couldn’t find the place to cancel my subscription… may I ask for a help, anyone can tell me how to cancel it? Thank you very much!!!

Did not receive all items that were supposed to be in the box. Sent several emails with no response!

Beautiful box – Summer one has all the good things for a great summer. Love the thoughtful items and Be Kind messages. Thank you. Looking forward to my next one.

I received my summer box twice and emailed them numerous times to see how I could return it to get my 4 DIFFERENT boxes. I have never heard anything back. Its been over a month and I am still waiting on a reply. I have cancelled my superscription and will indefinably report them to the FTC

I am extremely disappointed with this whole box think. Last year i subscribed for a year. this summer box would be the last one. I am still waiting for it. My daughter got hers’ 6 weeks ago. I have emailed support which says the will get back with you in 24 to 48 hours. That was over 2 weeks ago. This is not the first time this has happened. My holiday box came after the holidays, again, my daughter got hers’ a full 2 months earlier.
I see the Fall box is coming out and I haven’t got my summer one. Today I got and email saying I needed to update my credit card info. I guess you know that will not be happening. At this point all I want is a refund. I will not recommend to anyone and I will not renew.
I have never seen a company whose brand is based on kindness while such truly lousy customer service.

Is anyone else still waiting for this to arrive? I wish they would at least update ETA when there are delays this long. It would do a lot to create good will.

I too got a notice at the end of May that my summer box was coming and there would be an email letting me know with a tracking number. I have not seen a second email since then and have not seen my summer box. What is going on? Ellen cannot afford any more negative publicity. I am so disappointed with this whole “Be Kind” campaign. My husband paid for everything in advance.

After many emails and many promises that my summer box was on the way just be patient they said….i get an email today stating there was a glitch in their system and people were sent duplicate boxes and no m were left. They are going to credit my account. I am disgusted and I let them know it. What nerve.

I’m still waiting on my SUMMER box. I’ve had nothing but problems since I “upgraded” to the yearly subscription in November. I was double billed in December after not even getting that box. After MANY emails I got refunded for that at least. I’m questioning this whole subscription as it just doesn’t seem worth the trouble anymore.

I am wondering if everyone has received their summer box yet? I got the confirmation that it was paid for but it’s been awhile and I haven’t received it yet. I know it’s most likely delayed due to COVID-19 but seems like its been a long time. I’m always afraid someone else will see it delivered and swipe it. Just a little anxious about it. 🙂 Laurie

I’m happy with the Summer box. I gave some hair care items to friends. I sent some questions to the support email about 10 days ago – have not heard back from them. Wondering if someone knows the answers….. Thank you. Sand Cloud — which is true? 100% recycled plastic or 97% cotton + 3% poly. As for the mini wireless speaker, it says “FM Function (optional.” Does anyone know how to turn the speaker as a FM radio? There was no instruction/user guide in the box. Thank you so much.

Glad I loved this season’s box because for the second time in 6 months I have received and been charged for (including duty since I live in Canada) the same box. I know it happened to me and a lot of other people with December’s box, not sure if it is happening again to many others this time. I have reached out twice to customer service through email, but just like in December, they go ignored. I did eventually get refunded for the box in December (although not the duty charges), hope that happens again. Frustrating though, love the box but the service is questionable.

I received my summer box. Being stuck in the house basically, I figured I might get stuff I couldn’t use and could gift because I am not out shopping. It is definitely more fun to give than to receive. So, my niece got the tote, filled with the speaker, sand towel, detangler brush and scrunchies. She has my two great nieces – 2 & 4 years old and they could make use of all of these. I have hair like Ellen, so am re-gifting the Bombay hair towel. I have a friend that looks terrific in caps, so she gets the BE KIND hat. I kept the ice cube tray and drink recipe. I can use that. Diane Keaton should have those ice cube trays. Love the box and am looking forward to the next three!

First time order on this box- ordered May 10, but haven’t received it, but it seems others have, starting to wonder if I’ll even get it.

This has been the WORST customer service experience ever. I ordered 5 subscriptions and they have messed up every one of them. They sent them all to me the first time and I had to mail them to the right people. They did not send two people their boxes the second quarter and this summer quarter I have not received mine and neither did three of my four recipients. Furthermore, I have been back and forth with customer service since December when I ordered them. I cannot get a refund, customer service does not respond and I am out 7 boxes. It is a nightmare. DO NOT ORDER THIS.

i am SO dissapointed in this box. Its my first box getting from this brand. The product pamphlet for the towel says its made out of “100% recycled plastic” but the sleeve on the towel says its “97% Turkish cotton and 3% poly”. False advertising. Also, the prices of most of the products are so inflated. No way a plain canvas tote bag is worth $35 or a baseball cap is worth $26. I feel like I’m being lied to and taken advantage of. I emailed the company asking to return the box and for a refund.

I have heard people have been receiving their Summer 2020 boxes – so exciting!!

I am a new subscriber. This will be my very first box. Does BKBE notify us when to expect a box? And should I be following up, since I haven’t heard anything or received a box yet? I guess what I am asking is what is normal for a first box order.

I am so excited to get this box! It looks as fun as Ellen seems to be!! (I really enjoy her sense of humor.)

I love, love, love Ellen and all things Ellen. This was the best box yet! They are always wonderful but this one hit all the right spots for me. Always remember that your contribution is for a greater cause – you are giving to make a difference and receiving fun, useful, earth friendly items in return at a low cost.
I am grateful!! Thank you Ellen!!

Just received my summer “be kind”box and like a lot of you have a use for some of the items and share some of the others. This time I’m confused (although like) the Sand Cloud towel, it says on the wrapper that it is made of Turkish cotton (I even checked the web site to confirm), but on Ellen’s what’s in the box card it clearly states (twice) that it’s made from 100% recycled plastic. Wondering why the confusion on such an important fact?

I have been premium since the beginning. I didn’t get any sunscreen coupon or anything extra period in any of the 3 boxes I have received.
And for how much extra this Premium box’s costs a coupon is a joke. I don’t mind the be kind items as I think its a good reminder to us all. So far I haven’t heard of any premium members winning anything from Ellens Show. Does anyone know of anyone that has?

Hello!! I received an email on May 13th stating that my summer 2020 box was getting ready to ship out! I’m super excited as usual! I love the Bekind logo on the items, I love anything that’s positive! Especially during these times. After reading some of the comments.. it seems to me that some could use a little positivity rn. To each their own, that’s just my opinion based on some of the comments.. and we’re all entitled to express how we’re feeling. I wish everyone well and “ Be Kind” !! Thanks, Angie

I just got charged AGAIN after trying to cancel this box FOUR TIMES. Im going to have to file a dispute with my credit card company. Im unable to login on the website, it says my email doesnt exist in their system….HOW DID I SIGN UP THEN?

Disappointingly, this feels like Ellen “Merch”. Thankfully it’s for charity, so I hope they sell a ton. I do like Ellen and her accomplishments and also feel like she packs a lot of value into her subscription boxes, as well as unique opportunity with great items at a discount. I was excited for her Summer box since her last one blew me away. However, I will skip this one. Mainly because I do not need someone’s name/branding plastered all over my house. It takes the tastefulness away from the products, in my opinion.