FabFitFun Summer 2021 Box: Customization Open For Seasonal Members

Yes, they swapped out the hip bands for the cooler for me too. Which was the last thing I would have wanted. lol (and i already have one from another box too). So I’m sure you’ll be able to find someone either giving them away on here or on ebay for really cheap!

Yes

Sue, do you know what the quality issue was that they pulled it for? They shipped mine in my box, but if there is a quality issue bad enough to pull the coolers from shipping now, then I don’t want to try to use it filled with ice. I’m going to shoot them an email too & see if I can find out.

Sue, what was the issue with the cooler? I have one from the earlier box so wondering what was wrong with this. Thanks.

I don’t totally agree with this! I think a lot of the problem was that people saw that their choices had been changed before FFF communicated about the issue at all, and that everyone was assigned a random replacement item with no say. (And one of those items was the nightgown, a sized item!) From what I read on the forum, I think there would have been way less drama if:
1. FFF emailed people about the issue BEFORE changing their “Our Box” pages
2. If users had add-on items for that category, FFF made those add-ons their main choices for their category and reversed the $15 charge/gave credit.
3. FFF gave users a choice about what their replacement item was, even if it delayed shipping and even if it was a short or “while supplies last” list. Honestly, I think even if they said “we have assigned all users one of the following items as a replacement—if you’d like to switch, message customer service by X date, all items are while supplies last” people would have been okay. I think a lot of FFF issues get blown up more than they need to be because different FFF CS reps will give vastly different answers to the same questions—having official answers and policies across the board would be so helpful!

I agree. I’m so bummed the cooler got pulled. I really wanted one. But, also I respect that they care about quality control.

Exactly, always use a new email address when you’re resubbing. That way you get any perks, like the use of discount codes. It’s so incredibly annoying to reactivate your sub and find you don’t get any of the advantages of a new subscriber, when in fact you should be doubly rewarded for returning to the fold IMHO.

Use a new email address.

Yes, Nancy you are right. I too initially didn’t understand how the add ons really worked until I learned from someone on here. What I often do is add the items that I like in to my cart. Then I scroll through the out of stock section and look for any other items I want. I then add the unavailable item/s into my favorites by marking the HEART. This allows me to track via my favorites section when an out of stock item is back in stock, so I can grab it. I tend to go back on multiple times throughout the add on period and check under my “favorite/starred” items to see if they have become available.

The best time to go back on is a hour or two before the add-on period ends and grab something that someone else has recently removed from their cart. Most of the time I am able to find the item that was previously out of stock but then available. You have to have a little patience to sit there and hit reload over and over on your browser. You may quickly catch the item you wanted and within 5 seconds it is gone again, so decide quickly. It has almost become a game for me, lol.

You can also add what you like into your cart while it is available and then login on again BEFORE the Add On time period ends and delete what you don’t really want or need. I have done this a couple of times and screwed myself by forgetting to log back in and ended up with $300-$575 worth of add ons coming to my door. I should have learned last spring or summer with the $575 add ons I couldn’t even remember what I had in my cart, but I did it again with the winter box, ooops!

The games we play for subscription boxes!

@Esytalyn thank you for the tip!!

Yeah, that happened to me with the cooler. The choice they made for me was the hip bands, which is the worst choice for me 😂 They also gave a $25 credit, so I guess I’ll hope for a better box next time around and use it on more choice items.

I have received a cream and a grey lil marshmallow blanket in the past winter boxes. I do LOVE these , but my other favorite snuggle blankets I collect (I honestly don’t believe anyone can have too many comfy/soft blankets, at least family can’t, haha) I buy from Costco either in store or online. I have not found one I’ve been unhappy with yet and the are usually $10-$15! You find the best selection in the fall/winter and I think they make awesome gifts for anyone 🙂

I’m sorry if you were only asking about blankets found on FabFitFun vs other stores, but thought I’d share anyway =)

I’m not sure about an equivalent, but I’ve heard of several people being disappointed with the color. Apparently it looks like a pale wine color and not a baby pink.

I have canceled in the past for the exact same issues. It sucks looking forward to something after seeing the spoilers (sucks even more of you sign up specifically for an item), then login quickly just to find it’s gone. Not everyone has the ability to login and choose in the middle of the day. Everything should be guaranteed to be available for the first X number of hours (6-8 hours?) and then a first come first served after that. I’m not sure inventory can really be guaranteed, but for sure the top favorite/most popular items should start with a large inventory!

Me too!

Same! And the Ouai shampoo and scalp brush. Pumped.

I’m annual and chose the cooler, they removed it from no box selection because there were quality issues.

The lemon tray is for customization 6 which you may still receive as all seasonal members get one of the 3 piece bundles.

The cooler was pulled due to quality issues. Nobody cheated you out of anything

Heck, there were items unavailable for annuals…like the cooler.

This frequently happens with repeat items– the stock is limited. And the cooler bag was actually pulled (I’m not sure why). Many seasonal members had it switched out, even if they chose it. I don’t think anyone is messing with you, I just think they don’t have a ton of these old items!

I would say this: the supergoop is reading as “limited supply” so if you want it, I’d log on and get it right now.

There’s no bait and switch. Seasonal subscribers are told there’s no guarantee of the product availability due to annuals being able to customize first.

The one thing I was looking forward to and its nowhere to be found. 🙁

the supergoop was available to seasonal members, I passed it up because I prefer cleaner ingredients. The cooler was pulled by FFF because they claim it didn’t meet their quality standards.

FFF told me that they reserve stock of all items so seasonal members also have a chance to get items (applies to new items, bot throw backs). I have two seasonal boxes and I was able to get Supergoop in both of my boxes. Everything was available except the towel when I logged on to customize.

I was able to choose the Supergoop as a seasonal member. They must have sold out quickly! Sorry you were not able to grab one, I would have been disappointed too!