UrthBox Reviews

I got a 3 month subscription to this last year based on a Groupon deal. The snacks were good but it was mostly chips so I ended up canceling after my deal was up.

This was one of the worst subscription boxes I've had. There was no contact after the initial confirmation of purchase email. It says new subscribers get their box the following month on the 15th, I did not receive my box until two months later. There was no shipment confirmation sent and finally found out my box was shipped after having to email support. The box arrived and it was nothing special but did include 12 snacks as promised. The following month I never received any confirmation about a continuing subscription and was automatically billed, along with no notification of shipment. I personally did not find value in the amount of snacks for the price.

The $5.99 special ended up costing me $119!!! I ordered the gluten-free box for my son to try, because he can no longer tolerate gluten. First of all, it took about 6 weeks to receive his first box. Second HUGE PROBLEM was I emailed Urthbox a day or two after he received his first box and asked to cancel, because he really didn't like the box. No problem... so I thought. After checking my credit card statement, I realized Urthbox charged my account an additional $119! So, I found and re-read the company's response to my cancellation request. Turns out they charged me the $119 and canceled my subscription 6 months later! So, I was charged for boxes my son does not even enjoy. That's like throwing away $119!!! I don't have that kind of money and even if I did, I would not want to spend it on something I do not like. I am currently still waiting on a reply from Urthbox (this is now July). I subscribe to several different boxes and love them, but this is a truly disappointing experience. SO BUYER BEWARE!!! It's not so easy to cancel.

This is a terribly dishonest company. I had signed up for a trial box on 9/15/17 which never arrived. After contacting customer service, I finally had a box arrive on 10/27. I was then charged $200 four days later which is completely unfair considering I did not have sufficient time from my initial order date until now to make a decision on my order. If I hadn't reached out to the company directly, I doubt I ever would have received the trial box at all, and then would have been charged $200 after not receiving anything. Keep your money where it is safe!

The $5.99 special ended up costing me $119!!! I ordered the gluten-free box for my son to try, because he can no longer tolerate gluten. First of all, it took about 6 weeks to receive his first box. Second HUGE PROBLEM was I emailed Urthbox a day or two after he received his first box and asked to cancel, because he really didn't like the box. No problem... so I thought. After checking my credit card statement, I realized Urthbox charged my account an additional $119! So, I found and re-read the company's response to my cancellation request. Turns out they charged me the $119 and canceled my subscription 6 months later! So, I was charged for boxes my son does not even enjoy. That's like throwing away $119!!! I don't have that kind of money and even if I did, I would not want to spend it on something I do not like. I am currently still waiting on a reply from Urthbox (this is now July). I subscribe to several different boxes and love them, but this is a truly disappointing experience. SO BUYER BEWARE!!! It's not so easy to cancel.

This is an epic subscription. The customer service is awesome. The food is great. Definitely a keeper!

I recently purchased the mini box using a promo code. When my box arrived I was so excited and very pleased with the different snacks that I wouldn't purchase on my own. The only thing is that they advertise the mini box for $12.99 when it is actually $17.99, if you choose a month to month deal. I personally did not think that this box was worth $17.99 and so after receiving my box, I canceled immediately.

So is it 25$ a month or12.99$ a month?

i was a bit upset by the way the subscription autorenewed after a groupon, when i ordered i ordered a 1 month thing not a subscription, which was separate on their order page, but then they changed their order page.

Please note, if you purchase this box via an offer site like Groupon or Living Social, you will be charged for future months if you don't cancel immediately even if this is not stated in the agreement.