Be Kind by Ellen Spring 2019 Subscription Box – FULL SPOILERS!

Spoiler pic…. https://www.instagram.com/p/ByJZRUOhqB4/?igshid=6mbhzx4i385u

I received a shipping confirmation email today on this box, still no spoilers or even anything on Ellen’s site or the be kind site. All still showing the spring box. Feeling pretty anxious about what this box is going to be

I got the email saying it’s for the new spring box. When I went on it says I don’t have an account so I can’t cancel or do anything. I’ve emailed 3 times with no answer. I’ve never had such horrendous customer service!

I’m so annoyed! I’ve been charged for this box. I never received an email like other people. The website says I do not have an account. This will be my last box.

I got the billing email also today. I debated about keeping the subscription because the last box wasn’t so great (for me). I decided to enable the billing and give the box another chance.

Billing for the summer box is tomorrow May 31st!! I’m not sure if I should cancel. I loved the first box but wasn’t a big fan of the second.

I got an email today saying the box is shipping in a few weeks…hopefully we see some spoilers before billing.

I’ve been going back and forth with customer service forever after the two boxes that I ordered were returned to the sender by FedEx because they were “damaged.” Most of the time, they didn’t reply. After a while, I finally wrote to them how upset I was that no one was responding. I said that I’d held off disputing the charge because I really wanted the two boxes that I ordered, but if I didn’t hear back, I’d have to finally dispute the charges. Four or five days after I sent that, I finally got a response telling me that they were working on replacing my boxes, and that they felt bad so they offered me a credit in the Ellen Shop for the amount I paid for both boxes, and they were still working on sending the boxes. There’s not much I really wanted in the Ellen Shop, but I was so happy to finally be offered something, so I accepted. And then, miracle of miracles, they sent me tracking for both boxes. Hallelujah! They arrived today. And, wait for it…..the candle in one of the boxes is broken with shards of glass all over the box. After all that! Since they gave me an over $100 credit in the Ellen Shop, I am not upset about the candle. I just can’t believe that after all that, they still sent me a broken candle. And by the way, no golden ticket in either Cheerios box. Does anyone know if the golden ticket has been found?

So …. will the summer Ellen box be coming out soon? @lizcadman

I ordered one of these as soon as it was available, and couldn’t get any info on when it would ship. Finally, last week, I received an email from customer service that said they couldn’t fulfill my order because they didn’t have an address, and if I didn’t respond, they would have to cancel my order and refund me. Went to the website, re-entered my address that had mysteriously disappeared, and emailed them back with the address. Next day, same thing. Went to the website again, and my address is right there on file. I emailed them back again, and I sent cust serv a message right from the website. Next day, same thing. I was so frustrated at that point that I cancelled my sub and just let them refund me for this box. Very disappointed.

The candle in my box was broken. I sent multiple messages. Initially Jazmin from the Be kind by Ellen website replied. I sent pictures of the broken candle and she replied that they will look into replacing it. Since then I have not heard back. E-mails remains unanswered and I tried to contact them through the site again but no luck. Anyone else have problems contacting them. Or ideas of what I can do. The candle is one of the few useful things in the box. Happy to donate what I can’t use but would like better customer service.

I ordered and paid for my box on March 7th. I got an email that it’s on the way. I got a tracking number and it said after 24-48 hours I could track my order. IT’S BEEN ONE MONTH and I still haven’t gotten my box nor is there any information under my tracking number. I’ve emailed “Customer service ” several times and all they tell me is that its shipped and give me the link to track it. I think its automated. Nobody answers the phone either. I’m beyond disappointed ! This is the worst Customer service!! I’ve even asked to cancel my order and refund my money but no response on that either. I will NEVER order from them again!!

After two weeks, I FINALLY got a response from customer service. This came after emailing every Ellen related email address I could find. I also called them and left a message, but didn’t receive a call back. I initially got a response from The Ellen Shop telling me I had contacted the wrong company and referring me to the Be Kind contact form that I’ve used several times. So, I replied to them explaining that I had tried that contact form several times and had even copied Be Kind on the email I sent to them. Then I asked that if they were in contact with the right people to please please pass along my information. A few hours later, I finally got the following response from Be Kind customer service:

Hello,

Thank you for contacting the Be Kind Box and we apologize for not being able to get back to you sooner.

We are working to issue replacement orders to be sent to you and will follow up to confirm when to expect them once the replacements have left.

Again, we apologize for any inconvenience this may have caused but we will hopefully have an update on your replacement boxes soon.

Thank you for your patience and understanding,
Be Kind Customer Service

I enjoyed the contents of the box, i’ve been wanted the byte forever, i’m obsessed with dogs and I used the coffee for cold brew. I posted the bracelet and card deck in the swaps, so i think all in all, the box worked out.

HOWEVER, anyone else got a shattered candle? Like one side of the candle in tiny tiny pieces– like embedded into your finger as you try to gingerly trash the whole thing? (dang shame, cause it smelled SO good) I emailed their customer service and they said they were working hard to source replacements to be shipped out. That was about two weeks ago? wondering if anyone had similar experiences?

I recently received my first be kind box. My candle arrived broken; so sad about that because it smells so good. I’ve sent a couple of msgs to the support desk but haven’t heard back yet. Hoping I will get a replacement so I can burn it and have my house smelling wonderful! Very happy with everything else though!

Has anyone in this thread received the $5000 prize in the Cheerios? (Just Curious)

Mine came today, with the candle totally shattered and shards in the box. I had planned to gift it. I’ve reached out about returning the box, since I don’t have dogs and use a Keurig. Will update with response.

I finally got my box yesterday. Has anyone had a problem with the lid on the byta cup? Mine seems defective. It seems like the slider is jammed. Was wondering if anyone had the same issue?

Canadian purchasers beware! Very disappointed in the my first (and last) Be Kind box. First, the cost was higher than expected to ship to Canada. between the additional shipping ($70.99 vs $54.99) and duties (another$20 US), the box cost me about $90US for stuff valued at about $70 US). I do not need another go cup; I do not drink coffee; I am not interested in photos of other dogs I do not know (and the breeds were not identified); I do not play cards; I was not crazy about the thin inexpensive looking bracelet (but perhaps one of the kid sin my life will like it); ai do et Cheerios but have a large box already; the candle is nice and perhaps the only item I will actually use. And getting the box was a real hassle. I got an email two days ago with the DHL tracking number, only to learn on the DHL website that my package had been on hold there for 11 days due to duties I needed to pay.

I have never had such a horrible customer service experience. Even with box of Style, I didn’t mind the slow but effective service. I am really upset. No one responds to my emails. I paid nearly $60 for this box. I have not received anything. It is well passed the time they said I would receive this box. My account has been adjusted to show that I have received my box and I have been given a partial refund. I do not have a box. I do not have a tracking number. I do not have any refund. I do not have any response from customer service in over a week. I would strongly suggest that MSA issue a warning for future BeKind boxes. This is just a scam.

What do the playing cards look like? I can only find pictures of the outside of the box, none of the actual cards themselves.

If anyone plans to sell their box, I’ll gladly buy it for the purchase price plus shipping. Pamjasm at aol dot com
I bought one, but want to gift one

This is very frustrating. I still haven’t received any response from customer service about my two boxes that tracking indicated were damaged and being returned to the sender. With Ellen involved, I definitely expected a high level of customer service here, and I’m very disappointed. Ugh.

I can’t seem to be able to cancel this subscription either. The “manage subscription “ button doesn’t work at all.

I contacted customer service and all they did was ask for a screen shot of the problem. I am disappointed to see others having problems cancelling too.

Thumbs down 👎🏼

I still haven’t received my box and I’m a bit frustrated. I want to cancel but can’t seem to find a working link to cancel the subscription. How is everyone able to cancel their sub?