BE KIND. by ellen Holiday 2019 Box – FULL SPOILERS UPDATE + Coupon!

Adrianna (BE KIND. by ellen box)

Jan 27, 15:41 MST

Hi Susan,

Per our phone call, your box will be shipped out some time this week and you currently have one premium account with us. We are glad we were able to clear up all confusion on your account. We appreciate you being such a loyal customer!

I received the above email after sending an email with ATTN: MSA Call. I am very pleased with the results after talking with Adrianna and the follow up email above. I also received my holiday box a few days later. I decided to continue with my Premium subscription and look forward to the Spring box.

Update: I received an email when my box was shipped 1/22 by UPS “guaranteed” 2-day air. I received it on 1/27. I am happy with it, if not the service.

*****REFUND****** I just received my refund for the double charge today, check your accounts, just letting you know

Actually, annual subscribers, check your account for tracking info. It is in my account online too.

UPDATE – I just got a shipping notice with tracking for the holiday box. I’m an annual subscriber who had not received one. I hope other people get their tracking soon too.

I GOT AN EMAIL TODAY! yay!

The email said that they apologized for the delay. There was a site wide error for some annual subscribers resulting in no order being generated for the holiday box. They are going to mail it “immediately” and are refunding me $15 to the credit card on my account.

I would have cut and pasted the whole text but it was a picture of text and I could not highlight and copy.

All annual subscribers who did not get a box, check your email.

I am one of those who subscribed for a year in Oct., got the fall box, then email saying I’d get the holiday box before Christmas. It didn’t show up so I emailed & got the response of “problems on our end” but no hint of what they were going to do. Since then, I’ve heard nothing, never got the box, but they credited my card for $15 last night. ??? Does anyone know what this is for? Everyone should check to see if they got any credit. I am ready to go to my credit card company.

I still haven’t received a refund for the double charge.
I did finally hear back from them Dec 31st saying they are trying to resolve the issues.
Has there been a public statement or apology for this mess?
Liz……are you hearing any feedback concerning this?
I’m surprised you haven’t addressed this yet (unless I missed it).

I feel the same way. I have not receive my box and its Jan 8, 2020. Supposedly it was expected by Christmas. I upgraded my membership to receive my box quicker still no box. I also emailed to inquire about my box and have not received a response. Not reliable at all. Will never order again.

I signed up for the yearly subscription in Oct 2019 and received the fall box shortly thereafter. To date, no holiday box. After sending 3 emails, I received a response about “an issue on our back end”. Completely in the dark as to what is going on, on the back end or when I might receive the holiday box that was expected in mid December.

QUESTION: Did anyone who started a YEARLY subscription in October/November actually get the Holiday box yet or has it been only the quarterly subscribers who have received a (one or sometimes two) holiday box?

Update on my comments. As I stated in one of my comments that I did finally get a response from support saying my box was delivered with a tracking link. The box was delivered but the name and address was not me. I replayed to support and told them this and attached my invoice which show my name, address, account number and invoice number. No response. So today I decided to send a new email Att: MSA I sent a copy of my paid premium subscription invoice also stating i never received my holiday box plus all the stuff I posted here. Within 2 hours I receive a reply from support stating they were sorry for the mix up and they were processing my order and will receive tracking info when my holiday boxes ship. Thank You to all of you that said to email with Att: MSA as it worked. Now will see if I get my box. I will update.

For those of you who have cancelled your sub – did it cancel effective immediately? I just cancelled and it says that my subscription will be cancelled on March 17, 2020 at 5:00 am. Except the spring boxes are supposed to start shipping in February. Does that mean I’m going to be charged in Feb. for the spring box?!? That will really piss me off if that happens, I can guarantee that. There is no way to remove your credit card info (only replace it with a different valid cc), so I can’t protect myself that way.

Well I finally receive an emal from support stating my holiday box had been delivered along with a tracking link. I track the shipment and it was for someone else. I replied to Meghan at support and sent a copy of the invoice. Haven’t heard a word back. So I sent a new email with a copy of the invoice. If they dont answer this time I will have to demand a refund or report to my credit card as fraud. I dont want to cancel but they are giving no choice.

I have been emailing BeKind Customer Service almost daily for months and have received NO RESPONSE. I was tricked into a deal (coupon code didn’t work but of course the change did but at full cost). I received a 2nd fall box instead of my holiday box (which I was extremely excited about after all the hype about it). No one responds at all. I love Ellen and love the boxes but this lack of customer service is acceptable. No number anywhere to call…I’d be willing to hold for while if it meant I could finally get help. I would like the money you stole from me and the items I paid for.

I paid for the Premium yearly Ellen Be Kind Box in October. My credit card was charged. On December 5th I received an email stating my box was ready and I would receive tracking information shortly. I never heard another word. I emailed support about the status of my holiday box on 12/15 I received an automatic reply and a request number On 12/16 I emailed them with a copy of my paid invoice and a screen shot of my account and a screen shot of the email I received on 12/5. I never received a reply at all. I have emailed them 6 times requesting a status on my holiday box. Not one reply. I have been a member since last February when I paid for quarterly boxes but decided to upgrade to Premium boxes in October. They charged my credit card in October. If they are having issues it would be nice to have them respond as such and even update me as to what they are going to do to fix this issue. I don’t want to cancel but I feel they are not giving me any other option. It states on their website they do not give refunds. If I do not hear from them soon the only option I have left is to contact my credit card fraud department and I really do not want to do this

All I posted was that I think there’s an order fulfillment problem because I’ve now gotten 2 boxes free. My comment never showed up.

I’ve written about the boxes I’ve gotten with no reply at all. BUT, the boxes people here are paying for are going to somewhere, and I think it’s an old customer shipping manifest.

I loved My first 2 boxes. Was excited for my 3rd until I started to get a 2nd charge on my credit card for a 2nd subscription before I even received my holiday box. I paid on Dec 3rd and received my subscription box on the 18th. On the 17th I was charged for the 2nd box. I have sent 2 messages through the website and a direct email to [email protected]. My first message was on the 17th. The customer service is lacking and I’m hoping that by posting it here someone will assist. My ticket number is 22020, which I received after my email on Dec. 21st.

Same double billing issue as everyone else.. After a week of my email (asking for a refund/reversal & cancellation of subscription) going unanswered i disputed the charge with my CC company and requested recurring charges from the merchant to be blocked. Ugh. Happy Holidays.

So at this point, I’ve paid for two Holiday boxes (one against my will) and have received neither.
Tomorrow is December 23rd and would be the earliest I could have these boxes in hand.
I am appalled at how this has been handled.
Are they just going to ignore 99% of their customers?

They also have quality issues. I opened the scarf to wrap it as a gift, only to find a badly repaired tear. Big gip, IMHO!

I was double billed for the December box as well (first charge Dec 4th, second charge Dec 17th). I emailed them on Dec 17th and received a very nice response and refund on Dec 19th. They’ve clearly been having some trouble and I know lots of people have talked about their bad experiences but this was my first time contacting their customer service and I thought they handled it really well and I have no complaints. They clearly wouldn’t do something like this intentionally and it must be quite maddening on their end as well so all in all, I’m happy (and I’ve been subscribed since the first box).
Having said that, I’m not convinced this box is for me since I end up giving away almost everything in each box. I think the items are great, just not for me (I don’t ever straighten my hair, for example, or use a white noise machine). I’m on the fence but overall, I think it would be a great box for many people.

Sent an email in hopes that I will receive a response. I cannot access my account and go to reset my password and it says no account exist….except I somehow got charged for 2 winter boxes. Obviously I didn’t order a second box since I have no access to my account, this is beyond frustrating! I am just going to dispute the charge with my credit card and hope for the best. I love Ellen but I so disappointed in the customer service…..which clearly isn’t following the BE KIND mantra.

I sent an email yesterday asking for help to cancel my account. Instead of that, I got an email today of an invoice that I had been charged for ANOTHER FREAKING WINTER BOX. This is madness. I am so livid. Stay far far far away from this box.

This has been a very frustrating situation.
I have emailed customer service twice now and received just the standard blanket answer back.
*******
Liz, have you heard anything about how they are going to handle this yet?
It is unbelievable how carelessly they are dealing with other people’s money.
Especially this close to Christmas.