BE KIND. by ellen Holiday 2019 Box – FULL SPOILERS!

I have been trying to update my account for 3 months, when I try to log into the site, they tell my my e-mail is not found even though I have been receiving boxes. I have sent 4 messages and have had NO response to any of them. The phone number on my credit card statement does not connect. I am totally frustrated, and disappointed with Ellen, as I have always liked her and expected better service from something she advertises.

Is the winter 2019 box still available

They messed up my address twice, shipped the same box twice and do not respond to emails. I have sent one each week for 2 months with absolutely no reply. The phone number they put on your credit card statement goes to a voice mail that “has not been setup”. Very disappointing that whomever is handling these boxes is doing such a dis-justice to Ellen’s name. Tried to cancel online, but when you click on the subscription button it says “token no longer valid” and errors out. Had to finally report it to the credit card company. Because of my support of Ellen, I will be taking the same amount as the boxed cost and donating it to her Gorilla fund.

I also received & was charged for 2 Ellen winter boxes and have been a subscriber since last Jan 2019. I have had no response after 6 emails very unhappy.

i just heard about this box thing and I say I am not impressed with the selections. 54.99 seems a bit high for some sample sized items and other items that you get. I thought about joining until I read the comments and saw what was actually in this last box. I know Ellen is a great giver but I will pass on this…besides I need the 55.00 bucks more than a useless trinket.

Are they having order fulfillment problems or shipping issues?

I ask because I’ve received two different boxes free. I’m not complaining, but there’s a chance that’s how the double billing is happening. People who once were customers are somehow getting the boxes.

I hope they get things fixed. I am absolutely sure I was not charged. The card on file with them expired months ago and had no replacement at all.

( I also got a free winter PSMH second box. Do these companies have anything in common regarding billing or shipment centers?)

Within a day of my e mail I received a refund for both boxes and told to keep both of them. They were KIND. I am relieved.

If I had not seen the comments here, I would not have been aware that they charged me twice as well.
Once on December 3 and again on Dec 17. Both show as fulfilled.
I only received one box and did not order a second.

It’s disappointing they are not proactively correcting their billing errors.
I wonder how many others were not aware and have lost 54.99 to them.

I have loved getting these boxes and gifting things that I wouldn’t use and I love supporting Ellen and her Be Kind initiative. However, I’m confused. I was charged on December 4, 2019 for $54.99 for my December box, which hasn’t even arrived yet (supposed to arrive on December 18) yet today I received an email and a charge on my account for another $54.99, but I’m not sure what it’s for at this point. I sent an email to Customer Service but I’m not expecting a reply seeing that everyone is having problems getting responses. Is there another box coming out right after the New Year that I’m already charged for?

I too was ignored. Sent an email for log in info as requesting it from sites says no account found but I get shipping updates and offer at the same email no response. Then I used renewal code to try and create an account. Got charged for the renewal and a couple days before the renewal posted a single box charge was posted. Messaged again two different ways. No response. Today I got a second fall box instead of the winter box and found this site where I see there are responses to concerns posted so I attempted to contact them as stated in their responses So disappointed and wondering if I am going to have to dispute the charges to get my money back

I too was ignored. Sent an email for log in info as requesting it from sites says no account found but I get shipping updates and offer at the same email no response. Then I used renewal code to try and create an account. Got charged for the renewal and a couple days before the renewal posted a single box charge was posted. Messaged again two different ways. No response. Today I got a second fall box instead of the winter box and found this site where I see there are responses to concerns posted so I attempted to contact them as stated in their responses So disappointed and wondering if I am going to have to dispute the charges to get my money back

Oh yes, also the Be Kind book is a 52 week planner

First YouTube unboxing is out. The YouTub channel is call Imitating.

Scarf is Tribe Alive brand
Brass bracelet is from Able – SHE’S WORTH MORE CUFF
Straightener is from Zoe Ayla

So I’ve been charged—Now when does it ship? Will it arrive before Christmas?

I’ve been happy with this box from the first, but I do think that diffuser set them up for some high expectations. Subsequent boxes haven’t met those expectations, but I love the variety of items and have purchased from a few of the companies featured. I am happy to see that there were no app codes in this box from what I can tell though I was able to share them with people who put them to use. The whole BE KIND concept is obviously foreign to some people which is unfortunate. I’ve not needed to contact customer service so can’t speak to that, but seems like some valid concerns for others which is also unfortunate. It’s not an inexpensive box, and I wouldn’t order it if I was on a tighter budget since there is no apparent theme and I’d never know what to expect or how useful the inclusions might be.

If you sent Ellen support an email check your spam boxes. My reply went to spam. I was sent two fall boxes and they corrected the issue.

I subscribed in September I got my first box in October and was charged $54 on December 1 I got another box and was charged $54 However the last box I got which was the December one was identical to the September so I got to Saint boxes got charged $109 and nobody will acknowledge my request my review my unhappiness I love Ellen but this crap is scam nobody pays attention to our reviews are issues no one

My customer service experience has been very very poor. After subscribing and receiving the FALL box in October, they auto charged my subscription in November and sent me another FALL box. Two requests to Customer Service over the last 4 days have gone unanswered. I will now try the ATTN: MSA but it really shouldn’t require a special email trick when they have erroneously charged my credit card and sent me an order I didn’t place.

I find it interesting that in order to get customer service to respond to your email you need to put “Att: MSA” in the subject line. Why would they not respond to the clients first request? I guess it shows MSA has pull…. thank you MSA for helping readers get responses!

It is pretty clear to me that Ellen has very little to do with this box other than taking photos with it.

I cancelled after the fall box, I enjoyed the first box but the rest have been fails for me, even have the confirmation email. But guess what, I was charged AGAIN! I canceled again, have another confirmation email. Hopefully I don’t get charged for a spring box.

I love Ellen! Not crazy about her Subscription Box though. I got three of them then unsubscribed. That floss will not fit through tight, close teeth. My teeth just break it off. I use glide most all the time.

Wow! I commented on the fall box I never received, and then read through the comments. Obviously, I am far from alone with my disappointment and frustration with Customer Service, particularly in their lack of responsiveness.
Yet, Customer Service has commented all over this comment section. It’s so patronizing of them to remind us to “Be Kind” when they, in turn, are taking our money, and not providing a service and/or product.
Epic Fail!
Avoid this box. Donate your money, time, and talents.

I signed up for the annual and didn’t get charged for an extra fall box, but received one. Yay!
As far as the holiday box I’m loving it! I’m happy to have extra wrapping paper, and this box seems much more curated to me. I don’t need a travel hair straightener but I can easily gift it. Now if I can just be lucky enough to get 12 days of Christmas tickets or something else “big”!!!

I been a subscriber since the first box and I couldn’t be happier that my CC changed and they couldnt bill me earlier.
I been waiting to see any spoilers and honestly I am done. The Holiday Box was going to be my i keep or reject and I believe my Fall box was my last.
It started good but for my liking it is going downhill